Charlene Pletcher

Detroit, MI

NMLS 28160

Triple Crown Banker I

Charlene's Reviews

Rebecca Retherford-Dingman
Charlene provided excellent customer service in working with us on our loan’s final sign-offs. She was prompt and professional. Charlene expertly guided us through the process. She worked through a glitch when I pressed the wrong button and got us back on track. We can’t thank her enough for her hep.
Rebecca Retherford-Dingman
Mark Benner
Over more than fifty years we've enjoyed many helpful relationship with a number financial advisors--we continue to depend on three: Charlene Pletcher is at the top of that list and has been there to help us finance three new property purchases and, due to her personal initiative, perhaps a score of favorable opportunities to refinance our mortgages. We have come to depend of Charlene's calls ...Over more than fifty years we've enjoyed many helpful relationship with a number financial advisors--we continue to depend on three: Charlene Pletcher is at the top of that list and has been there to help us finance three new property purchases and, due to her personal initiative, perhaps a score of favorable opportunities to refinance our mortgages. We have come to depend of Charlene's calls when the mortgage market moves in a direction favorable to our financial goals. Her ongoing attention to our fairly modest current home mortgage has cut years off our payback periods and saved thousands of dollars in interest payments. A pleasure to work with and tireless in moving the process along--she seems to working 7 days-a-week whenever we are in active pursuit of refinancing. We regularly recommend her to our fiends and family members.Read MoreRead Less
Lenore Blevins
Charlene is a great start to a new mortgage or refinance. She makes things happen fast.....very impressed with her and Rocket Mortgage!
Diane Adams
Charlene was GREAT to work with very helpful very nice
John Rogelstad
Super helpful from start to finish. No question or change request was ever a problem. What a difference from the preceding lender we were dealing with and gave up on. Best and smoothest closing we’ve ever experienced. Thanks, Charlene!
Dominick Cisero
Very helpful, very responsive and pleasure to work with.
Dan Howells
Fantastic communication! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Michael Frazier
There was initial contact with Charlene through submitting our refi application. After that, there was a significant delay in communications about our status of our refi loan. In addition, we were left in the dark about our closing date until the last day of our "interest lock" extension.The whole process was started on July 9, 2020 and ended on September 23, 2020. Almost 3 months was not the ...There was initial contact with Charlene through submitting our refi application. After that, there was a significant delay in communications about our status of our refi loan. In addition, we were left in the dark about our closing date until the last day of our "interest lock" extension.The whole process was started on July 9, 2020 and ended on September 23, 2020. Almost 3 months was not the timeline we expected and the uninformed reason for the delay was not forthcoming but certainly anticipated.Read MoreRead Less
Charlene Pletcher
Reply from Charlene Pletcher:

Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust and work with you again in the future.Read MoreRead Less

Daniel Doak
Charlene was very professional in all of her correspondence with all of efforts to refinance our home. I had dealt with her years ago when I refinanced a home in 2005. She walked us through all of the paperwork needed to complete the refinance.
Cathy Cox
We have worked with Charlene on several re-if’s. She is so responsive no matter the time and even when auto response says she is out. She works hard and getting everything processed quickly and as discussed. She is knowledgeable and a ple