Charlene Pletcher

Detroit, MI

NMLS 28160

Triple Crown Banker

Charlene's Reviews

Michael Frazier
There was initial contact with Charlene through submitting our refi application. After that, there was a significant delay in communications about our status of our refi loan. In addition, we were left in the dark about our closing date until the last day of our "interest lock" extension.The whole process was started on July 9, 2020 and ended on September 23, 2020. Almost 3 months was not the ...There was initial contact with Charlene through submitting our refi application. After that, there was a significant delay in communications about our status of our refi loan. In addition, we were left in the dark about our closing date until the last day of our "interest lock" extension.The whole process was started on July 9, 2020 and ended on September 23, 2020. Almost 3 months was not the timeline we expected and the uninformed reason for the delay was not forthcoming but certainly anticipated.Read MoreRead Less
Charlene Pletcher
Reply from Charlene Pletcher:

Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Michael,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust and work with you again in the future.Read MoreRead Less

Daniel Doak
Charlene was very professional in all of her correspondence with all of efforts to refinance our home. I had dealt with her years ago when I refinanced a home in 2005. She walked us through all of the paperwork needed to complete the refinance.
Cathy Cox
We have worked with Charlene on several re-if’s. She is so responsive no matter the time and even when auto response says she is out. She works hard and getting everything processed quickly and as discussed. She is knowledgeable and a ple
Robin Lynch
Charlene was extremely responsive even at crazy times of the weekend when questions popped into my head
Margaret Anne
Very responsive. I appreciate all of her promptness through this crazy time. Thank you!
Michael Burns
Charlene was very helpful. She kept track of what was needed to move our loan forward every step of the way. Charlene was professional and personable from start to finish. Answered all our questions and followed up on all our requests.
Evan Seidel
Charlene was SUPER helpful. She was available and responsive. She was knowledgeable about the process and was able to walk us through it from start to finish. She went above and beyond to provide excellent service, especially at a time (COVID) when all the normal practices seemed to be turned around.
Randy Williams
Very easy to work with and was very responsive to all our questions.
Sissi Yaya
I was hesitant to contact Charlene because I wanted to work with a local person. I was unsatisfied with a couple of local officers due to lack of communication so I made contact with Charlene. I experienced a smooth process with her where she answers my questions thoroughly, returned my calls and email quickly. It was a pleasure working with her.
Manoah Piper
Charlene was amazing throughout the entire process. Always got back to me with answers to my questions with honest and understandable answers. It was an absolute pleasure working with her. Rocket Mortgage is fortunate to have her!