Charlene Pletcher

Detroit, MI

NMLS 28160

Triple Crown Banker I

Charlene's Reviews

Scott Schafsnitz
My experience with Charlene was very positive and enjoyable. She is professional, prompt and pleasant to converse with.I would highly recommend her to anyone looking for professional financial needs.
Steve Klemz
No issues with the refinance. Charene was responsive when needed. Rep came to our house for closing. My only issue was in getting escrow refund from previous mortgage (30+ days it took). But that has nothing to do with Rocket or Charlene.
Steve Maloney
She did a great job expediting the process and was available for any questions we had along the way.
Barbara Rayle
Charlene was extremely helpful and responsive at a crazy time.
Mary Karen Crawford
Charlene was great to work with! We were looking into our options for VA refinance and Charlene was knowledgable, professional and quick with responses. We are grateful for the easy process and our experience with Charlene and recommend! We are very happy with everything.
Kevin Moss
Charlene was wonderful to work with from the very beginning. She was thorough, responsive, and most importantly, she cared about us and our loan application. Even after the paperwork was signed, she continues to offer excellent customer care. Highly recommended.
Keary Abel
Charlene was very helpful in guiding me through the process from start to finish. Answered any questions I had in a straight forward, easy to understand manner. Made the experience very easy.
Alondra Arevalo
Great customer service! Rocket Mortgages loans is lucky to have Charlene on their team.
Sandy Chapman
Charlene was excellent! This was my first time to refinance my home and make some changes for myself financially. Charlene guided me through, both on the phone and through emails. She answered all my questions and reassured me when questions or doubts arose, both of which I think I had plenty of! Charlene was thoughtful and encouraging. I feel fortunate to have had her through the process, ...Charlene was excellent! This was my first time to refinance my home and make some changes for myself financially. Charlene guided me through, both on the phone and through emails. She answered all my questions and reassured me when questions or doubts arose, both of which I think I had plenty of! Charlene was thoughtful and encouraging. I feel fortunate to have had her through the process, and I appreciate the tips she shared with me about things that i could do to raise my credit score and get into a better place financially.Read MoreRead Less
Samuel Pascale
Charlene provide professional customer service through my recent refinancing of my house that helped reduced the current interest rate, that helped in a lower mortgage payments.