Charlene Pletcher

Detroit, MI

NMLS 28160

Triple Crown Banker

Charlene's Reviews

Rob Dixon
Charlene knows the business and was a pleasure to work with. She helped make the sometimes frustrating process of getting a mortgage a very easy. Thanks, Charlene!
Elizabeth Hawkins
Charlene was absolutely amazing to work with - so professional, knowledgeable and quick to answer any and all questions. Very friendly and accessible, she made the entire process so easy and by far the best mortgage experience ever! Thanks so much, Charlene and Rocket Mortgage/Rocket Mortgage, for everything!
Cindy Fields
I found Charlene to be a wonderful person to work with. She was available whenever I needed her, answered questions quickly, and took the fear out of the whole process. She's a gem. Thanks, Charlene!
Jessica Hauser
Charlene was INCREDIBLE - answered all of our questions with absolute accuracy - was ALWAYS friendly and went above and beyond. We are first time homeowners and I must say Charlene made it the most painless experience we could possibly hope for!!!! Thank you for hiring such amazing employees like her!
Kelley Williams
Charlene was very friendly, easy to work with, and accessible. She really helped move along our home refinance at a quick pace!
Rocket Mortgage and Ms Pletcher we’re both top notch and I would recommend them highly.
Debbie Kaesbauer
Charlene was awesome. She explained the process in a way that made sense to me. I felt very comfortable with her.
On Line
Charlene was available to me outside of "normal business hours," spoke to me in terms I understood and never felt like a hard sell. She was high-touch, making sure I was comfortable and always felt I had support and someone to call throughout the process. It felt like she was a cheerleader in my corner.
Kirsten Powers
Loved working with Charlene. She owned the process from start to finish and made it so very easy.
Lisa Lang-Shackett
Charlene was very helpful and prompt
Jeff Snyder
Charlene made the process of refinancing my loan go very smooth . She was easy to get in touch with and easily answered any questions I had and overall very helpful. Her customer service skills are A+.
Hanh Peck
Good job Charlene, it was pleasure working with you.
Thank you