Great customer service. He helped fix stupid assumption of finance department.
James Wayne
James Wayne
551
Excellent working with Charlie, very helpful. The whole Rocket Mortgage team was good
Rebecca Allen
Rebecca Allen
551
Charles was so helpful! He was really easy to work with, highly recommend.
Debbie Cox
Debbie Cox
551
Charles was very knowledgeable and helpful throughout the process. He was very easy to work with. I would definitely recommend him to my friends and family!
Bonnie Wertanen
Bonnie Wertanen
551
Charles is very helpful answering any questions or concerns you may have. I would recommend him to anyone needing a home loan.
Connie MacLean Abbott
Connie MacLean Abbott
551
He was helpful, answered all my questions fully, encouraged me when I was getting discouraged. It took a while to get my loan, but it is because I have a complicated financial situation that needed thorough examination. We want them to take our word for it, but not everyone tells the truth so while I hated the waiting I understand their wanting verification. I worked with Whitney Carey ...He was helpful, answered all my questions fully, encouraged me when I was getting discouraged. It took a while to get my loan, but it is because I have a complicated financial situation that needed thorough examination. We want them to take our word for it, but not everyone tells the truth so while I hated the waiting I understand their wanting verification. I worked with Whitney Carey throughout this process and she was a true rock and listened to my endless whining and complaining, the employees at Rocket Mortgage ROCK. Be patient people if you don't have a simple debt to income it takes time, they are there to help you. We closed and with all that is going on in my finances, I do have good credit btw. They hung in there and worked hard to get me my loan. Most people's loans are probably not that complicated. It can be frustrating as they wade through intricate details of your expenses and income, but hang in there if you are honest and have good credit they will get you what you want in the end if you qualify. Read MoreRead Less
Dave Rioux
Dave Rioux
551
I cant remember Charles...I give him 5 starts
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