Chris Coullard
Detroit, MI
NMLS 1127118
Triple Crown Banker
Richard Fix
Chris was responsive and easy to deal with
Chris' Reviews
Matt Ridings
Chris was very helpful, by far the easiest mortgage I have ever down.
Dave Martin
I was a loan officer in the Wild West mortgage days of the early 2000's so I've seen good loan officers and I've seen some not so good ones. I shopped my refinance with three other lenders, including my current lender that wasn't Rocket Mortgage (Rocket Mortgage). After speaking with Chris, he was detail-oriented, professional, and very knowledgeable about the entire mortgage process with Rocket Mortgage. So much so, he put the other loan officers to shame!
So we decided to refi w/Rocket Mortgage and I'm very happy that we did!
When doing a mortgage loan, the process is usually pretty easy, unless something unforeseen pops up. This is where the good mortgage companies separate themselves from the average ones, by coming up with a workable solution, and this situation happened to me.
Our home appraised for 15% less than even Rocket Mortgage had projected! This was due to the appraiser using year old comps and ignoring newer model-match comps. I put together a property profile of all the recent sales in my area and despite showing 5 model-matches that sold within 6 months, the appraiser wouldn't adjust his valuation!
I thought the loan was killed because the value put me under 20% equity in my house, meaning I'd still have PMI.
But Rocket Mortgage contacted me saying they had a solution. I didn't return their calls for a couple weeks thinking whatever their solution was, it involved PMI so it makes no sense to move forward.
Luckily they called me one day and I picked up the phone! While their solution did involve PMI, the PMI payment itself was less than 1/3rd my current PMI payment because I had over 10% equity in the house. In addition, the PMI automatically falls off after 30 months. After doing the math, I'd pay the same amount in PMI w/my current mortgage in one year!
So we decided to refi into a 15 year loan and we've been happy since!
Thanks Chris for all you've done for us and I'll definitely be referring my friends and family to you.
DaveRead MoreRead Less
So we decided to refi w/Rocket Mortgage and I'm very happy that we did!
When doing a mortgage loan, the process is usually pretty easy, unless something unforeseen pops up. This is where the good mortgage companies separate themselves from the average ones, by coming up with a workable solution, and this situation happened to me.
Our home appraised for 15% less than even Rocket Mortgage had projected! This was due to the appraiser using year old comps and ignoring newer model-match comps. I put together a property profile of all the recent sales in my area and despite showing 5 model-matches that sold within 6 months, the appraiser wouldn't adjust his valuation!
I thought the loan was killed because the value put me under 20% equity in my house, meaning I'd still have PMI.
But Rocket Mortgage contacted me saying they had a solution. I didn't return their calls for a couple weeks thinking whatever their solution was, it involved PMI so it makes no sense to move forward.
Luckily they called me one day and I picked up the phone! While their solution did involve PMI, the PMI payment itself was less than 1/3rd my current PMI payment because I had over 10% equity in the house. In addition, the PMI automatically falls off after 30 months. After doing the math, I'd pay the same amount in PMI w/my current mortgage in one year!
So we decided to refi into a 15 year loan and we've been happy since!
Thanks Chris for all you've done for us and I'll definitely be referring my friends and family to you.
DaveRead MoreRead Less
Linda Anderson
Chris was wonderful. He was very patient and responsive with our questions. He kept things moving along and made it easy even though I was out of the country for most of the process.
Lisa Di
Chris was knowledgeable, personable and extremely responsive. Chris helped me move my loan process along in a timely manner. I am extremely impressed with the efficiency of the entire process. I strongly recommend Chris and Rocket Mortgage.
Julie Timmer
Chris made sure things happened as quickly and easily as possible, therefore; a positive experience. If I ever decide to refinance again my first call would be to Rocket Mortgage!
Joe Deemer
Chris was a pleasure to work with. He's friendly, responsive, and he was able to quickly track down answers or point me toward additional information to address any concerns that cropped up throughout the process.
Jose Taj
Chris was a good refinancing advisor. His help since the beginning to the end of our closing cost was so crucial to our decision to pursue our new short term of 15 years of home loan owners. Thank you Chris.
Lynette Heinrichs
Since the first phone call Chris has been extremely helpful, very professional, and willing to get you your answer in a prompt manner. Chris made our refinancing process smooth and a speedy outcome. We would recommend Chris to anyone wanting to do business with Rocket Mortgage.
Jim Benjamin
Chris walked me through the process very patiently and was great making sure I understood everything