Reply from Clark Shaw:
Hi Kwee,
Thank you very much for your feedback, we definitely want to ensure you’re receiving the best service with our family companies, such as Amrock as you are with Rocket Mortgage. We take your tax payment very serious as we know it can definitely effect your refinance goals and the servicing of your loan. I understand you spoke with Sharita Ward from our Client Relations team who’s ...Hi Kwee,
Thank you very much for your feedback, we definitely want to ensure you’re receiving the best service with our family companies, such as Amrock as you are with Rocket Mortgage. We take your tax payment very serious as we know it can definitely effect your refinance goals and the servicing of your loan. I understand you spoke with Sharita Ward from our Client Relations team who’s researching your concerns internally. Please feel free to reach out if we can assist with this further.
Thanks again for your time.Read MoreRead Less