Clay Richeson

Detroit, MI

NMLS 200533

Triple Crown Banker

Clay's Reviews

Gene Flara
Extremely knowledge, prompt, efficient and professional.
Beverly Odoms
Initially Clay was very prompt, patient and sincer about my refinance. After all paper work completed, I didn,t hear from Clay on any further information until I made the call to his office. I spoke with another agent who told me additional information that I needed plus never received certain documents I aready turned in. After other agents got back with Clay, I finally resolved problems and now ...Initially Clay was very prompt, patient and sincer about my refinance. After all paper work completed, I didn,t hear from Clay on any further information until I made the call to his office. I spoke with another agent who told me additional information that I needed plus never received certain documents I aready turned in. After other agents got back with Clay, I finally resolved problems and now waiting on my first Mortgage bill due Feruary 1st. I rate 3 of 5 (Satisfactory)Read MoreRead Less
Clay Richeson
Reply from Clay Richeson:

Hi Beverly,

Thank you so much for your feedback, I strive to improve the experience I provide to each and every one of our clients. I apologize if I could have communicated with you more during the process, I’m always happy to help. Even now that your loan is closed, I’m always just a phone call away. Your loan was enrolled in the automatic online experience. That means after your loan was ...Hi Beverly,

Thank you so much for your feedback, I strive to improve the experience I provide to each and every one of our clients. I apologize if I could have communicated with you more during the process, I’m always happy to help. Even now that your loan is closed, I’m always just a phone call away. Your loan was enrolled in the automatic online experience. That means after your loan was approved with our Underwriting team, our Client Care Specialists assist you through the Underwriting process. I’m your expert when it comes to numbers but please know that if you need me for anything, I’m happy to look into your situation. Our Client Relations team confirmed you spoke with us regarding this, we will be sure to review your application for a better experience next time with us.

I sincerely appreciate your feedback, Thanks again for your time.Read MoreRead Less

David Nemeth
Clay was patient in answering my questions, and addressed every challenge I presented. Clay is a very knowledgeable individual who invested time to efficiently close our loan.
Carmelo Bramante
Clay provided outstanding customer service with two refinancings in 2019. He walked through the options I had with each of the refinancings and made sure everything worked according to the options selected right through to the two loan closing. Clay was a great partner.
Charlene Craig
It was great working with Clay.He made the process easy for me.I can not say enough about how wonderful he was.
Lynda Smith
Attentive to my personal needs every inch of the process!
Pat Campbell
We had a great experience working with Clay! Not only is he extremely experienced he is also super timely with response to questions as well! Clay even answered some questions for me unrelated to our refinance which helped out a family member. We love working with Rocket Mortgage anyway but Clay made this experience superb!!
Rita Pepi
He kept me informed of the progress and the process. He was very professional.
Jeffrey Mccall
Excellent professional he really help me with my refinance and I can’t praise him snuff
Richard Ball
Clay and all of the Rocket Mortgage support team were courteous, professional and prompt. It was a positive lending experience for us and we would definitely recommend them. I appreciated Clay’s expertise, guidance throughout the loan process and promptness returning phone calls.