Crystal Bonaventura

Detroit, MI

NMLS 34080

President's Club Banker

Crystal's Reviews

Donald Watkins
I contacted Rocket Mortgage in order to lower my high interest rate first mortgage. Crystal was an absolute blessing as was the entire refinancing experience. Crystal made the process easy to understand and kept me informed and updated the entire time. It was as if I had a friend on the inside to help guide me through it. I ended up with a great rate and without the usual headaches associated with...I contacted Rocket Mortgage in order to lower my high interest rate first mortgage. Crystal was an absolute blessing as was the entire refinancing experience. Crystal made the process easy to understand and kept me informed and updated the entire time. It was as if I had a friend on the inside to help guide me through it. I ended up with a great rate and without the usual headaches associated with refinancing a mortgage.
Thank you Crystal and thank you Rocket Mortgage! Read MoreRead Less
Darol Erickson
Crystal was very professional and still managed to be friendly and helpful. If I had a question, she was very prompt in answering it, usually getting back to me within the hour. In this day and age, her work ethic and professionalism are very refreshing.
She is one of the main reasons why I would highly recommend Rocket Mortgage to anyone who needs a loan.
Thanks again Crystal!
Annette Arnold
I wasn't sure if refinancing was going to work with my situation but after talking to Crystal all my questions were answered and I went ahead without worries. She is very knowledgeable and easy to talk to. Thank you Crystal!
Kelly Colgan
Crystal was very helpful during the home buying process. Crystal was aware that we were first time homebuyers and was very understanding of all of our questions.
Eddie Figueroa
Crystal was the ultimate professional in helping us come up with the ideal situation for our financial needs. She kept the ball moving and made sure we closed on time.
John Lowe
Crystal was responsive, offered the right solution, and walked us thru the process in a timely manner. She represents Rocket Mortgage very well.
Brandy Russell
She was thoroughly helpful when she could be. She forwarded info to the correct departments.
Melanie Turner
Very thorough kept me informed throughout the entire process responded to all questions and Inquiries in a timely fashion most times in a matter of minutes.
Greg Larson
When I first interacted with Crystal, I could tell it was going to be a different experience. She was super responsive, courteous, helpful and added a little humor to some of my questions. I had plenty of them, some good, some pretty obvious, but through it all she was amazing.

In a world where customer service is certainly not like it used to be, she is a special representative to work with. ...When I first interacted with Crystal, I could tell it was going to be a different experience. She was super responsive, courteous, helpful and added a little humor to some of my questions. I had plenty of them, some good, some pretty obvious, but through it all she was amazing.

In a world where customer service is certainly not like it used to be, she is a special representative to work with. To say she went above and beyond my expectations would be a gross understatement, but it’s about the best I can do putting it into words. You should be proud to have her on your team, we were thrilled to work with her. Read MoreRead Less
Wendell Lehman
Crystal was delightful to work with. Always kept me apprised to the progress, and answered all my questions promptly.