Dan Orem was very helpful, knowledgeable, and professional. He walked us through different options to find the best fit for our needs and interests. We’re very happy we had the opportunity and pleasure to work with Dan.
Jennifer Lombel Hernandez
Jennifer Lombel Hernandez
511
Wow- I was floored with my recent experience (not happy). We have refinanced twice with Rocket and had an amazing experience, was not the case this time. Dan was condescending and rude. I had to call and request for management and I refused to continue with Dan. I am hoping he learns how to speak to his customers that like to ask a lot of questions. At the end of the day this is money coming out ...Wow- I was floored with my recent experience (not happy). We have refinanced twice with Rocket and had an amazing experience, was not the case this time. Dan was condescending and rude. I had to call and request for management and I refused to continue with Dan. I am hoping he learns how to speak to his customers that like to ask a lot of questions. At the end of the day this is money coming out of our pockets and a professional banker should understand how overwhelming this can be.Read MoreRead Less
Reply from Dan Orem:
Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team ...Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less
Katie Kough
Katie Kough
551
Wow - what an easy and quick process! Dan was so professional, knowledgeable, and friendly. If I knew how easy it was to work with Rocket Mortgage and Dan Orem, I would have done it a long time ago! Thank you!
Leah Gregory
Leah Gregory
551
This was the easiest, most pleasant loan closing I've ever experienced. I associate refinancing with annoyance, hassle, mistakes, delays, and overall frustration, but this experience had none of that. In fact, Dan was often waiting on me to get my tasks done! We closed in record time, with no difficulties!
Glenn Kilburn
Glenn Kilburn
551
Dan went from being a Home Loan Expert to a friend who I relied and depended on. No matter what my questions or concerns, throughout the entire process of my loan application, Dan could be counted on for answers in a timely manner. Having a few things in common, it also made it enjoyable to talk to Dan on the phone. He proved to be very knowledgable, reliable, and professional in handling every ...Dan went from being a Home Loan Expert to a friend who I relied and depended on. No matter what my questions or concerns, throughout the entire process of my loan application, Dan could be counted on for answers in a timely manner. Having a few things in common, it also made it enjoyable to talk to Dan on the phone. He proved to be very knowledgable, reliable, and professional in handling every step towRead MoreRead Less
Lynn Marakovitz
Lynn Marakovitz
551
Dan was absolutely awesome! He listened and knew exactly what we needed and worked quickly and diligently to get us from application to closing in record time! I have already referred him to family and friends and will contact him when my kids are ready to purchase their own homes! Thank you Dan!
David Avina
David Avina
551
Dan is an excellent agent, he works for Rocket. But you wouldn’t know it, you would think that he’s only working for you. He’s very helpful and understands what the customer needs and works hard to accomplish that goal.
Wallace Burns
Wallace Burns
551
Dan was professional, yet friendly. He did his best to make the refinance process go smoothly. He searched for the best solution to any issues that came up. We highly recommend him!
Roy Conine
Roy Conine
551
Dan was very courteous and helpful throughout the process. I would gladly recommend him for the mortgage ex
Shannon Powell
Shannon Powell
551
Awesome guy to work with, called back every time I left a message and checked on things for me all the time
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