Dan Ponegalek
Detroit, MI
NMLS 1262720
Triple Crown Banker
Sasha Salzman
Quick response, very helpful, professional
Dan's Reviews
Martin Hengely
Dan was professional but also had the ability to keep you at ease through the process. He walked me through the Rocket Mortgage process and we quickly completed the steps to get the end result. Thanks for the good work.
Lydia Ramos
I had a great experience with Dan. He would answer all of my questions and return my messages promptly. This could have been a stressful situation but I felt very at ease and comfortable with Dan and everyone else at Rocket Mortgage. I would highly recommend Dan and Rocket Mortgage to my family and friends.
Bob Chapman
Never thought I'd use Rocket Mortgage for a mortgage, and I've never had a good experience using a VA loan. Dan and his team made it possible and quick. Is refer anyone to them, but especially anyone looking at a VA loan. Think it was 30 days (maybe a day or two more or less) from initial contact to closing, with everything done at my dining room table.
Awesome experience in the days of declining customer service, and expectations.Read MoreRead Less
Awesome experience in the days of declining customer service, and expectations.Read MoreRead Less
Lolly Andrunik
Dan was very helpful, I would recommend him to anyone I know that is looking to refinance.
Rachel Blunk
Dan was great to deal with at Rocket Mortgage! He had a Great Attitude, Courteous, and professional, but there were others assisting him with the loan that needs I think more Training in Customer Service and knowledge of Rocket Mortgage's products!
There were a couple times when I asked a question by phone, and they referred the question over Dan! Over all however, we're thrilled with the results of our loan process! We had a VA loan both me & my Husband served in the Army, so we both had E.O.Bs (Eligibility of Benefits from the VA) with another Company called "Roundpoint Mortgage!"
Roundpoint Mortgage never reached out to us about refinancing until we were about to Close with Rocket Mortgage Loan! We even called Roundpoint before contacting Rocket Mortgage, but we never got a call back from them! Roundpoint did however, offer us more money back at closing to consolidate out bills or for home improvements and we turned Roundpoint down, because we didn't want to wait and go through the hassle of updating our documents with them. Plus Roundpoint, I've never heard about until at closing and I've heard of Rocket Mortgage and their J.D. Powers & Associates Awards for their Company!
I worked for a company and we were always getting recognition from J.D. Power & Associates too for Customer Service, and overall Customer Satisfaction with our product. I know how important it is for a company be recognized and to receive this Award!
Refinancing a VA Loan usually takes longer and requires more paperwork to "Close" on the loan! The Only Real Complaints that I had during this process is that we; my husband and I had to open 2 accounts with Rocket Mortgage which made it confusing when I have a "Notarized DPOA" (Durable Power of Attorney) prepared by an Attorney and signed by my husband so I could "Act" & "Sign" on my husband's behalf!
I brought this up to Dan, but Dan told me we had to have 2 accounts. Both accounts needed to be signed into so I could sign our documents separately. I would like to see moving forward, Rocket Mortgage adopt a way to combine the 2 accounts into 1 account for future Rocket Mortgage customers.
Every once in awhile I would get an email stating there was document(s) to sign or required my attention. I would log into my account and wouldn't see the documents in question.
I figured either the documents were taken care of by myself or Rocket Mortgage earlier just before an email was sent to me and Rocket Mortgage removed the documents.
I forgot that I had 2 accounts to sign into, because most of the work was done on my account. Chase Bank combined mine and my husband's accounts. I only need to sign into my account to work on either mine or my husband's bills or other banking issues. I believe Rocket Mortgage would only need to upgrade their Software to accomplish this for future Customers. I think Docu-Sign has a way to combine the 2 accounts into 1 account. It would be easier to remember the 1 account.
Anyway, Thanks to Dan with helping get us our Loan with a Low Interest Rate! I wish we could've got a way to get more money at closing to consolidate some credit cards we used to when we 1st moved into this home, because the seller (who just flips houses) bought this house which needed repairs at Auction and only minimally repaired this house and added new carpeting, but after the 1st closing we had to do a little updating like putting in a "Walk-in Shower" with "Handicap Bars", because we're disabled Veterans, and my husband couldn't lift his legs over the bathtubs! Plus the tubs, both were 2 small to put a "Shower Chair" in either one of them.
I also applied for a Rocket Mortgage line of Credit and got approved for only about $6,000, but the interest rate was like 23-25% so I declined to take the loan. Anyway, I look forward to the many years we'll have with Rocket Mortgage!
Read MoreRead Less
There were a couple times when I asked a question by phone, and they referred the question over Dan! Over all however, we're thrilled with the results of our loan process! We had a VA loan both me & my Husband served in the Army, so we both had E.O.Bs (Eligibility of Benefits from the VA) with another Company called "Roundpoint Mortgage!"
Roundpoint Mortgage never reached out to us about refinancing until we were about to Close with Rocket Mortgage Loan! We even called Roundpoint before contacting Rocket Mortgage, but we never got a call back from them! Roundpoint did however, offer us more money back at closing to consolidate out bills or for home improvements and we turned Roundpoint down, because we didn't want to wait and go through the hassle of updating our documents with them. Plus Roundpoint, I've never heard about until at closing and I've heard of Rocket Mortgage and their J.D. Powers & Associates Awards for their Company!
I worked for a company and we were always getting recognition from J.D. Power & Associates too for Customer Service, and overall Customer Satisfaction with our product. I know how important it is for a company be recognized and to receive this Award!
Refinancing a VA Loan usually takes longer and requires more paperwork to "Close" on the loan! The Only Real Complaints that I had during this process is that we; my husband and I had to open 2 accounts with Rocket Mortgage which made it confusing when I have a "Notarized DPOA" (Durable Power of Attorney) prepared by an Attorney and signed by my husband so I could "Act" & "Sign" on my husband's behalf!
I brought this up to Dan, but Dan told me we had to have 2 accounts. Both accounts needed to be signed into so I could sign our documents separately. I would like to see moving forward, Rocket Mortgage adopt a way to combine the 2 accounts into 1 account for future Rocket Mortgage customers.
Every once in awhile I would get an email stating there was document(s) to sign or required my attention. I would log into my account and wouldn't see the documents in question.
I figured either the documents were taken care of by myself or Rocket Mortgage earlier just before an email was sent to me and Rocket Mortgage removed the documents.
I forgot that I had 2 accounts to sign into, because most of the work was done on my account. Chase Bank combined mine and my husband's accounts. I only need to sign into my account to work on either mine or my husband's bills or other banking issues. I believe Rocket Mortgage would only need to upgrade their Software to accomplish this for future Customers. I think Docu-Sign has a way to combine the 2 accounts into 1 account. It would be easier to remember the 1 account.
Anyway, Thanks to Dan with helping get us our Loan with a Low Interest Rate! I wish we could've got a way to get more money at closing to consolidate some credit cards we used to when we 1st moved into this home, because the seller (who just flips houses) bought this house which needed repairs at Auction and only minimally repaired this house and added new carpeting, but after the 1st closing we had to do a little updating like putting in a "Walk-in Shower" with "Handicap Bars", because we're disabled Veterans, and my husband couldn't lift his legs over the bathtubs! Plus the tubs, both were 2 small to put a "Shower Chair" in either one of them.
I also applied for a Rocket Mortgage line of Credit and got approved for only about $6,000, but the interest rate was like 23-25% so I declined to take the loan. Anyway, I look forward to the many years we'll have with Rocket Mortgage!
Read MoreRead Less
Patricia DeMatteo
Dan worked with us throughout our refinancing. He was professional, supportive, knowledgeable and not a "hard sell." He listened to our needs and made met them. He answered calls right away. We can't say enough good things about him.
Robert Shea
Dan was wonderful. I kept in contact with me and let me know want to expect with each step. He put his team together and made this a very simple, easy, and worry free experience. I have purchased several homes in my life and never had such an easy time doing the financing. Thank you Dan for all you did for me! Keep up the good work!
Bill Malver
From the start Dan had a great attitude and was courteous and professional. Throughout the process
he was always there and if busy got back to us quickly. We always felt he was in our corner and he explained details in an honest and down to earth manner.He always listens and does not talk over you
which was the reason we tried Rocket Mortgage as the loan advisor with our previous lender was a nightmare,wouldn't listen and wouldn't get back to us at all after promising to do so. This goes on a lot
in this industry as we've had other less than stellar encounters in the past.We've also had great ones and
Dan P. was one of the best.He personalized the experience in a heartfelt way instead of making you feel
like a number. I would highly recommend Dan especially if you are unsure how to go about getting a loan that's right for your circumstances.You'll get an honest assessment with him.Read MoreRead Less
he was always there and if busy got back to us quickly. We always felt he was in our corner and he explained details in an honest and down to earth manner.He always listens and does not talk over you
which was the reason we tried Rocket Mortgage as the loan advisor with our previous lender was a nightmare,wouldn't listen and wouldn't get back to us at all after promising to do so. This goes on a lot
in this industry as we've had other less than stellar encounters in the past.We've also had great ones and
Dan P. was one of the best.He personalized the experience in a heartfelt way instead of making you feel
like a number. I would highly recommend Dan especially if you are unsure how to go about getting a loan that's right for your circumstances.You'll get an honest assessment with him.Read MoreRead Less
Denise Drendel Foster
When I called Rocket Mortgage, I was shopping around to refinance my mortgage. After talking to Dan, I needed to look no further. Not only was Dan extremely clear and patient – a must for someone with no head for numbers like me – but he was very efficient and terrific with follow-through, checking in with me throughout the process. We couldn't be happier! Thanks, Dan 😀