DeAnna Smith

Detroit, MI

NMLS 902587

Triple Crown Banker

DeAnna's Reviews

Dana Cuellar
DeAnna was nothing short of amazing. I had never been through a refinance process, and she patiently explained everything to me--multiple times--and I never once got the feeling she would ever tire of doing so. Genuinely kind, an actual human being in the midst of a corporate, financial realm such as this, DeAnna made the experience downright enjoyable. We weathered the Covid winter together, the ...DeAnna was nothing short of amazing. I had never been through a refinance process, and she patiently explained everything to me--multiple times--and I never once got the feeling she would ever tire of doing so. Genuinely kind, an actual human being in the midst of a corporate, financial realm such as this, DeAnna made the experience downright enjoyable. We weathered the Covid winter together, the election mayhem and myriad political upheavals, and DeAnna always presented herself in a professional yet humane manner. It is because of her I stuck with the process--and she stuck with me after the first round "timed out." If you're considering working with her, you'll be glad you did.Read MoreRead Less
Mark Kontny
DeAnna was my first contact with Rocket Mortgage. It was a very positive experience. She laid out all my options in securing a refinance on my home. She answered all my questions and concerns exceptionally well. Anyone attempting to secure a home loan I would highly recommend working with her.
Richard Robert-Santiago
She was very helpful through the loan process. I did not have much to talk about, as my case was a unique one where a Mortgage Subrogation was needed.
Tamara Van Lenten
DeAnna did everything in her power to get our loan to close. She hung in through every delay and additional requirement and she is the SOLE REASON we hung in there. Kudos to DeAnna - she was our salvation in this process.
Joan Liptak
DeAnna was great to work with on our recent refi. She supplied all the needed information up front. At no point did I feel I confused or mislead.
She was concise and personable. I would definitely recommend working with her.
John Thurston
DeAnna was accessible and quickly responded to our questions. The Rocket Mortgage folks sometimes didn't read communications and made mistakes. DeAnna was quick to get these issues straightened out. Overall, she was a pleasure to work with and we felt like we had a friend supporting us.
Ron Pemberton Sr.
Professional, patient, knowledgeable, customer service oriented as well as a nice, mannerly individual. Deanna is a big reason why we have used Rocket Mortgage’s services for a third time.
Don Donlon
Good service, she answered all our questions in a timely manner.
Cjm Saladino
DeAnna is a consummate professional who I would recommend to friends and family without hesitation! She was patient, extremely knowledgeable, and most importantly - responsive! She maintained fluid communication with me the entire process, even responding to e-mails/phone calls beyond normal working hours. Given our time differences, this was a pleasant attribute to her already superb customer ...DeAnna is a consummate professional who I would recommend to friends and family without hesitation! She was patient, extremely knowledgeable, and most importantly - responsive! She maintained fluid communication with me the entire process, even responding to e-mails/phone calls beyond normal working hours. Given our time differences, this was a pleasant attribute to her already superb customer service principles! A 5-Star rating for a top-shelf expert of Rocket Mortgage.Read MoreRead Less
Sweaty Sumo
DeAnna went above and beyond helping us with our loan. She realized that our existing 2nd mortgage was mis-categorized as an equity line — which had been throwing our numbers off enough that we had been unsuccessful refinancing with our existing lenders. She guided through the process of re-documenting the 2nd correctly, has us pre-approved at a great rate, and kept apprised of our status during ...DeAnna went above and beyond helping us with our loan. She realized that our existing 2nd mortgage was mis-categorized as an equity line — which had been throwing our numbers off enough that we had been unsuccessful refinancing with our existing lenders. She guided through the process of re-documenting the 2nd correctly, has us pre-approved at a great rate, and kept apprised of our status during the underwriting and pre-closing period. We are very happy with the results!Read MoreRead Less