Derek has gone beyond to help with my monies that I have with the Schwab Organization. He has helped to overcome all problems tp bring my loan and security up to date. Thank You Derek!
Ramana Sampangi
Ramana Sampangi
551
I have been interfacing with Derek for almost 5+ years , he has consistently demonstrated his customer first obsession in all transactions with patience, guidance and most of ensures thorough follow through until full closure. Keep up these traits and services to customers Derek.
Overall, Rocket Mortgage experience has been very smooth. Awesome support.
Glenn F
Glenn F
551
Very helpful and courteous. I would be happy to do business with Rocket and Derek again in the future.
Delinna Oh
Delinna Oh
531
Initially, he was professional and cordial, but became abrasive, controlling, and impatient as time went on, especially when we didn't do things exactly his way. He said a few things on the phone that were uncalled for - given that he didn't know me personally, it was clear that he made assumptions about me. However, he seems knowledgeable in his field.
Reply from Derek Danowski:
Thank you for your review. As a Licensed Expert, it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each and every client. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is anything I can do for you in the future. ...Thank you for your review. As a Licensed Expert, it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each and every client. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less
anthony barnett
anthony barnett
551
Quick and easy!!! Derek was a pleasure to work with you on the refi. Thanks for a quick and easy process!!!
Carles AG
Carles AG
551
Derek is an excellent loan officer. I bought two houses with him, and the process was smooth. He surpassed all competitors with his rates and efficiency.
Ryan Morgan
Ryan Morgan
551
helpful, polite and knowledgeable.
He had assisted me with all of my questions and was very professional
Ana Lawrence
Ana Lawrence
551
Derek you were surely easy to speak with. You provided me and my husband what felt like the best options available for our needs. Thank you for being insightful and educating us was with our questions.
Bernardette Enochian
Bernardette Enochian
551
Excellent communication & follow through. He explained everything thoroughly.
Janette Vinarao
Janette Vinarao
551
Derek of Rocket Mortgage have been very patient and helpful in my journey of refinancing my home. When I first reached out to him, he was very truthful and at that time he couldn't help me but reassured me that he will call when things get better with my situation. I was actually not expecting that he will call back in 3 months because most refinance companies/banks doesn't really follow up. To my...Derek of Rocket Mortgage have been very patient and helpful in my journey of refinancing my home. When I first reached out to him, he was very truthful and at that time he couldn't help me but reassured me that he will call when things get better with my situation. I was actually not expecting that he will call back in 3 months because most refinance companies/banks doesn't really follow up. To my surprise , he did. That's show's credibility and integrity. He gets back in timely manner to my questions. All in all, Derek and the most of the staff of Rocket Mortgage that I encountered during my refinancing process has gone above and beyond to make my loan possible and lead to closing.Read MoreRead Less
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