Excellent customer service. Quick reply and thorough.
Kathy Rembe
Kathy Rembe
551
Donya (and Rocket Mortgage!) was a breath of fresh air when we began our refinance with her. We had a horrible experience with our existing loan company, thinking that since our existing loan was with them, it would be an easy refi. Wrong!! So, when we called Rocket Mortgage and Donya answered the phone, we were ready for "the old run around". Not so!! Donya was friendly and very ...Donya (and Rocket Mortgage!) was a breath of fresh air when we began our refinance with her. We had a horrible experience with our existing loan company, thinking that since our existing loan was with them, it would be an easy refi. Wrong!! So, when we called Rocket Mortgage and Donya answered the phone, we were ready for "the old run around". Not so!! Donya was friendly and very knowledgeable, and took us through the refi process without even one issue! She kept us informed during every step of the process, alerted us when there was any delay, and NEVER once dropped the ball. It was, by far, the easiest refinance we have ever done. Donya showed she cared about us. Never once did we feel like we didn't know what was happening during the loan process. We would refer Donya to anyone we know when they need a loan or refi. She is a credit to Rocket Mortgage, and it was a great experience working with her.Read MoreRead Less
Edward Shibata
Edward Shibata
551
Working with Donya was a great experience. She is knowledgeable and took the time to explain each time my refinance loan entered the next step. Donya has enormous amount of patience. One of her attributes was her willingness to followup each time my loan appeared to be delayed. Thank you Donya.
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