Douglas Benton

Detroit, MI

NMLS 196320

Triple Crown Banker

Douglas' Reviews

Sharon Keys
Working with Douglas was a pleasure. He was very patient while we went through a repair for our final appraisal and another unexpected delay we experienced. He let us know quickly the documents that were required and when Rocket Mortgage had documents for our review. If we have any future needs for mortgage assistance, we will be sure to seek out Douglas at Rocket Mortgage.
Pramodh Pallapothu
He was excellent. He understood my requirements and suggested many ways to get my loan processed quickly.
Arthur Bryant
THANK YOU DOUGLAS FOR MAKING THIS RE-FINANCE A VERY EASY PROCESS WITH NO SUPRISES. EVERYTHING INCLUDING AMOUNTS FOR INSURANCE TAXES AND INTEREST WERE RIGHT ON IF NOT LOWER THAN YOU QUOTED. AGAIN, I THANK YOU AND WOULD HIGHLY RECOMEND YOU TO FRIENDS AND USE YOU AND YOUR COMPANY AGAIN WHEN THE NEED ARISES.
Steve Baron
Douglas was Fantastic to work with. His responses to questions were rapid and accurate. He made the whole loan process a breeze!
John Curti
Fastest approval process I have ever seen. Top notch service and quick turnaround on all communication.
Thomas McPherson
rom the inception of contacting Rocket Mortgage, I found the process to be very easy. Shortly after applying I was contacted By Douglas Benton. I found our initial contact very friendly. Doug was eager to help and each time I contacted him by email, he was prompt in his response. Doug made my whole experience with refinancing calming
Michael Colvin
Doug did a great job explaining the process in a clear and understandable manner, and answered any questions I had. Even via correspondence, his replies were extremely prompt and he was there to assist throughout the process.
Randy Noyes
I had several negative questions for Doug in three different instances and i felt the answers I got were evasive and really not answered
Douglas Benton
Reply from Douglas Benton:

Hello Randy,

Thank you for taking the time to leave feedback about your experience working with Rocket Mortgage and me. I am sorry to hear there were questions that were not answered well enough for you. Here at Rocket Mortgage, we pride ourselves on making sure that our clients are well-educated on their loan process and terms. I know that my Client Experience Team has reached out to you to go ...Hello Randy,

Thank you for taking the time to leave feedback about your experience working with Rocket Mortgage and me. I am sorry to hear there were questions that were not answered well enough for you. Here at Rocket Mortgage, we pride ourselves on making sure that our clients are well-educated on their loan process and terms. I know that my Client Experience Team has reached out to you to go over your concerns; however, if you would like to go over any of the questions you still have, please do not hesitate to give me a call at 313-373-1172. You can also call Lindsay Harwood at 313-373-9771. She is with our Client Experience team and will be researching your concerns further. I am happy that we were able to get your refinance closed, and please know that your Rocket Mortgage Family is always here to help.Read MoreRead Less

Terry Mann
Professional, efficient, and responsive. He made the painful mortgage experience almost pleasant!
Dave Riback
He did a great job of keeping me informed on the transaction and what to expect with each step. That was extremely helpful to me.