Ellen Karagoulis

Phoenix, AZ

NMLS 1220549

Triple Crown Banker

Ellen's Reviews

Chad Black
Very easy to work with and easy process for this re-fi.
Cindy Slowik
Ellen was so helpful, friendly and knowledgeable. I was surprised how quick and easy the whole process was, especially with the pandemic and all. Thanks for everything Ellen!!
Felicia Steele
I wish there were more than 5 stars. Ellen met me when I was annoyed and skeptical but she gave me honesty and facts which made my decision to continue with the process. It was soooo quick and efficient that I thought it was a scam! Everything Ellen said she could and would do...she did. I would recommend Ellen and Rocket Mortgage to anyone!! I used to believe that brick and mortar banking was the...I wish there were more than 5 stars. Ellen met me when I was annoyed and skeptical but she gave me honesty and facts which made my decision to continue with the process. It was soooo quick and efficient that I thought it was a scam! Everything Ellen said she could and would do...she did. I would recommend Ellen and Rocket Mortgage to anyone!! I used to believe that brick and mortar banking was the only safe way to process a loan....not true for me anymore.Read MoreRead Less
Yulonda Coleman
Ellen was EXCELLENT to work with. She kept me informed through every step of the refinance process and there were no surprises. I had a lot of questions and she took her time and answered every one of them in terms that I could understand. The few times that I reached out to her by email or by calling her on the phone she always responded in a reasonable amount of time. She really helped me to ...Ellen was EXCELLENT to work with. She kept me informed through every step of the refinance process and there were no surprises. I had a lot of questions and she took her time and answered every one of them in terms that I could understand. The few times that I reached out to her by email or by calling her on the phone she always responded in a reasonable amount of time. She really helped me to make the right decision by being so forthcoming and honest. Thank you Rocket Mortgage for hiring such a smart, competent and most of all patient person and thank you Ellen for calming my anxiety.Read MoreRead Less
Loriann Sily
Dear Ellen,
We would like to Sincerely thank you for all your assistance during our refinancing. Always helpful , returned calls asap . Everything went so smoothly . THANK YOU ELLEN
P.S. We will be recommending Ellen!!!!!!!
Cynthia Hanson
Ellen was friendly, honest, very helpful, and took time out of her busy day to answer all of my questions. I was so pleased with her service that I recommended her to a friend.
Ray Thomas
I thought customer service had really went away until I got Ellen as my agent . Ellen's willingness to educate me on certain aspects of the process along with her prompt responses Has renewed my faith in customer service. I would definitely recommend anyone to Rocket Mortgage after my experience.
Leslie Duncanson
she renewed my faith in Rocket Mortgage after I had a bad experience last time that caused me to change banks.
Jennifer Misbach
The process was smooth and quick and we would use Rocket Mortgage again for our mortgage needs.
Misty Poyner Mitchell
Ellen provided the best customer service I have encountered in a VERY long time. She returned calls and responded to emails quickly and provided us with everything we needed from start to finish! Would I recommend to my friends and family? I already have! Thank you Ellen!