Ember Mahaffey

Cleveland, OH

NMLS 23162

Triple Crown Banker

Ember's Reviews

Jeffrey Johnson
Ember was great assisting us with refinancing our home. She explained the process very well and kept things moving. Even though she was going to be out on vacation, she made sure we were taken care of and even contracted us during her vacation to ensure things were moving along smoothly.
Cliff Palmer
Ember was incredibly supportive of the process and checked in frequently. By requiring some information upfront it ensured a smooth process and a quick approval of the loan. Ember is upbeat and informative. Best loan officer I've ever dealt with. Would highly recommend her.
Lisa Bird
I did not plan to re-do our loan for two years. But Ember helped me go through the numbers and I could actually pay our home and student loans quicker by combining them, without putting out any more money than I already was. She helped me investigate options, she never made me feel stupid or like I was a bother when I had questions and concerns. She continued to help me when I needed it, even ...I did not plan to re-do our loan for two years. But Ember helped me go through the numbers and I could actually pay our home and student loans quicker by combining them, without putting out any more money than I already was. She helped me investigate options, she never made me feel stupid or like I was a bother when I had questions and concerns. She continued to help me when I needed it, even after someone else was assigned to help me. I just really appreciated her genuine help.Read MoreRead Less
Sara Olsen
Ember was so great to work with on my refi. She was thorough, knowledgeable and patient as she walked me through the process and provided guidance and answers along the way. I would highly recommend her to anyone!
Georgia Chigro
Hi Ember,
This is Georgia Chigro. Jeff doesn't do much when it comes to emails, responses or anything computer related so I will give you a quick review.

I have always found refinancing to be quite tedious & now that we are older it's a bit more frustrating. Working with Rocket Mortgage, & you in particular, made the process easier.

You were very kind & overly patient with us especially working to ...Hi Ember,
This is Georgia Chigro. Jeff doesn't do much when it comes to emails, responses or anything computer related so I will give you a quick review.

I have always found refinancing to be quite tedious & now that we are older it's a bit more frustrating. Working with Rocket Mortgage, & you in particular, made the process easier.

You were very kind & overly patient with us especially working to complete forms over the phone. Everyone we had contact with were very helpful & pleasant.

I'm sure this is the last time for us to refinance, however, we would surely recommend Rocket Mortgage if ever needed again. We truly appreciate all the help we received, especially from you, but also from everyone involved in this process.

Thank you so much,
Jeff & Georgia Chigro

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Bobby Jelinek
Ember was AWESOME!! My refinance was such a smooth and worry free process. I can't thank her enough for her professionalism and guidance through this process. She does her job very well and I will be referring her and Rocket Mortgage to anyone in the market for a refinance or new home purchase. The Rocket Mortgage website is outstanding as well. So user friendly and helpful. THANKS for everything ...Ember was AWESOME!! My refinance was such a smooth and worry free process. I can't thank her enough for her professionalism and guidance through this process. She does her job very well and I will be referring her and Rocket Mortgage to anyone in the market for a refinance or new home purchase. The Rocket Mortgage website is outstanding as well. So user friendly and helpful. THANKS for everything Ember!Read MoreRead Less
Jeff Hansen
The entire process from application to closing was seamless and without hassle. Rocket Mortgage’s team approach to processing the loan was Impressive and if one person wasn’ available there was always somebody to answer questions. The processing platform they use is the best in the industry and signing documents is a breeze with online signatures. Uploading docs is simple, quick and effortless. I...The entire process from application to closing was seamless and without hassle. Rocket Mortgage’s team approach to processing the loan was Impressive and if one person wasn’ available there was always somebody to answer questions. The processing platform they use is the best in the industry and signing documents is a breeze with online signatures. Uploading docs is simple, quick and effortless. I come from a background where I managed a mortgage refinance department for 11 states. I wish I would have had half the tools that Rocket Mortgage has perfected. The number one complaint from borrowers was not knowing where they stood with their loans and loan officers who didn’t return calls. Rocket Mortgage is the real deal and lives up to all advertising claims and I would highly recommend them to anyone. Ember was one of the best loan officers I have ever worked with.Read MoreRead Less
Tracy Cardoza Bridge
Ember was extremely helpful and was available anytime my husband and I had questions. She was on top of everything, she called when she said she would. We will definitely refer Ember to everyone we know!
Kris Wilson
I really appreciated Ember's assistance and guidance as we worked through my loan application. I am self-employed for 11 years and self-employment can cause different hurdles than the average loan. We went through several options to assist me in verifying that I was making the right decision. When there was a hurdle with processing, Ember was always available to assist me and the loan ...I really appreciated Ember's assistance and guidance as we worked through my loan application. I am self-employed for 11 years and self-employment can cause different hurdles than the average loan. We went through several options to assist me in verifying that I was making the right decision. When there was a hurdle with processing, Ember was always available to assist me and the loan processor. Could not have asked for better service! Thank you Ember! Regards, KrisRead MoreRead Less
Delia Herron
Ember gave the best customer service you could expect she let you know what was going on every step of the way even if there was a small issue that needed to be figured out or good news. She was always very upbeat and personable very awesome to work with. i would recommend her to anyone looking to finance or refinace a home.