Ember Mahaffey

Cleveland, OH

NMLS 23162

Triple Crown Banker

Ember's Reviews

Justin Richards
Ember did a great job keeping us informed our application process. She was always prompt to return our calls and/or emails. If she was going to be out she advised us and gave alternate contacts. In addition, Ember held us accountable to completing our tasks to make sure that we were able to close on time. Ember is/was amazing!
Robin Libby
We have refinanced our home a few times. They were fast, friendly service, and a joy to work with. Always there when you had questions. The best we've ever worked with. Our friend that sells houses said it was amazing.
Carol Shao
She is very helpful and patient. Guided me all the way through the loan process.
Heterrsa Nefert Nuiriankh
She was always there to answer my questions. She helped guide me through my first refin and always let me know what was ahead. I really liked the fact that if she was off she always let me know and who I could reach out to for help on her team. I like the team concept.
Todd Director
It was an absolute pleasure to work with Ember, her service and competency was definitely recognized. I was amazed at how easy this company was to deal with vs my original mortgage with TD Bank 3 years ago. At first i was very hesitant but this company is the real deal!
Lisa Lariccia
working with Ember and Rocket Mortgage was the best (and probably the only) lending experience we have had that was positive and simple! we do 2-4 loans per year and I will never call anyone but Ember &/or Rocket Mortgage!! Thank You Ember!!!
Jeffrey Johnson
Ember was great assisting us with refinancing our home. She explained the process very well and kept things moving. Even though she was going to be out on vacation, she made sure we were taken care of and even contracted us during her vacation to ensure things were moving along smoothly.
Cliff Palmer
Ember was incredibly supportive of the process and checked in frequently. By requiring some information upfront it ensured a smooth process and a quick approval of the loan. Ember is upbeat and informative. Best loan officer I've ever dealt with. Would highly recommend her.
Lisa Bird
I did not plan to re-do our loan for two years. But Ember helped me go through the numbers and I could actually pay our home and student loans quicker by combining them, without putting out any more money than I already was. She helped me investigate options, she never made me feel stupid or like I was a bother when I had questions and concerns. She continued to help me when I needed it, even ...I did not plan to re-do our loan for two years. But Ember helped me go through the numbers and I could actually pay our home and student loans quicker by combining them, without putting out any more money than I already was. She helped me investigate options, she never made me feel stupid or like I was a bother when I had questions and concerns. She continued to help me when I needed it, even after someone else was assigned to help me. I just really appreciated her genuine help.Read MoreRead Less
Sara Olsen
Ember was so great to work with on my refi. She was thorough, knowledgeable and patient as she walked me through the process and provided guidance and answers along the way. I would highly recommend her to anyone!