Ember Mahaffey

Cleveland, OH

NMLS 23162

Triple Crown Banker

Ember's Reviews

Georgia Chigro
Hi Ember,
This is Georgia Chigro. Jeff doesn't do much when it comes to emails, responses or anything computer related so I will give you a quick review.

I have always found refinancing to be quite tedious & now that we are older it's a bit more frustrating. Working with Rocket Mortgage, & you in particular, made the process easier.

You were very kind & overly patient with us especially working to ...Hi Ember,
This is Georgia Chigro. Jeff doesn't do much when it comes to emails, responses or anything computer related so I will give you a quick review.

I have always found refinancing to be quite tedious & now that we are older it's a bit more frustrating. Working with Rocket Mortgage, & you in particular, made the process easier.

You were very kind & overly patient with us especially working to complete forms over the phone. Everyone we had contact with were very helpful & pleasant.

I'm sure this is the last time for us to refinance, however, we would surely recommend Rocket Mortgage if ever needed again. We truly appreciate all the help we received, especially from you, but also from everyone involved in this process.

Thank you so much,
Jeff & Georgia Chigro

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Bobby Jelinek
Ember was AWESOME!! My refinance was such a smooth and worry free process. I can't thank her enough for her professionalism and guidance through this process. She does her job very well and I will be referring her and Rocket Mortgage to anyone in the market for a refinance or new home purchase. The Rocket Mortgage website is outstanding as well. So user friendly and helpful. THANKS for everything ...Ember was AWESOME!! My refinance was such a smooth and worry free process. I can't thank her enough for her professionalism and guidance through this process. She does her job very well and I will be referring her and Rocket Mortgage to anyone in the market for a refinance or new home purchase. The Rocket Mortgage website is outstanding as well. So user friendly and helpful. THANKS for everything Ember!Read MoreRead Less
Jeff Hansen
The entire process from application to closing was seamless and without hassle. Rocket Mortgage’s team approach to processing the loan was Impressive and if one person wasn’ available there was always somebody to answer questions. The processing platform they use is the best in the industry and signing documents is a breeze with online signatures. Uploading docs is simple, quick and effortless. I...The entire process from application to closing was seamless and without hassle. Rocket Mortgage’s team approach to processing the loan was Impressive and if one person wasn’ available there was always somebody to answer questions. The processing platform they use is the best in the industry and signing documents is a breeze with online signatures. Uploading docs is simple, quick and effortless. I come from a background where I managed a mortgage refinance department for 11 states. I wish I would have had half the tools that Rocket Mortgage has perfected. The number one complaint from borrowers was not knowing where they stood with their loans and loan officers who didn’t return calls. Rocket Mortgage is the real deal and lives up to all advertising claims and I would highly recommend them to anyone. Ember was one of the best loan officers I have ever worked with.Read MoreRead Less
Tracy Cardoza Bridge
Ember was extremely helpful and was available anytime my husband and I had questions. She was on top of everything, she called when she said she would. We will definitely refer Ember to everyone we know!
Kris Wilson
I really appreciated Ember's assistance and guidance as we worked through my loan application. I am self-employed for 11 years and self-employment can cause different hurdles than the average loan. We went through several options to assist me in verifying that I was making the right decision. When there was a hurdle with processing, Ember was always available to assist me and the loan ...I really appreciated Ember's assistance and guidance as we worked through my loan application. I am self-employed for 11 years and self-employment can cause different hurdles than the average loan. We went through several options to assist me in verifying that I was making the right decision. When there was a hurdle with processing, Ember was always available to assist me and the loan processor. Could not have asked for better service! Thank you Ember! Regards, KrisRead MoreRead Less
Delia Herron
Ember gave the best customer service you could expect she let you know what was going on every step of the way even if there was a small issue that needed to be figured out or good news. She was always very upbeat and personable very awesome to work with. i would recommend her to anyone looking to finance or refinace a home.
Boyd Wood
What a wonderful experience in dealing with Ember, always pleasant, concerned and interested in my well-being during the process. The follow up was extraordinary, not a issue left unanswered. The first attempt at refinance of the property opened doors that were unexpected. The corrective actions took longer than expected, but when we started the process the second time, it flowed without a ...What a wonderful experience in dealing with Ember, always pleasant, concerned and interested in my well-being during the process. The follow up was extraordinary, not a issue left unanswered. The first attempt at refinance of the property opened doors that were unexpected. The corrective actions took longer than expected, but when we started the process the second time, it flowed without a hitch. Very kind, caring person, we need more of her around to help us out....Read MoreRead Less
Marilyn Jeffries
You were on top of everything and explained things to me that I was having difficulty understanding at the time. You obviously really cared about us while going through the process and helped us along the way. Thank you!
Annette Brown
She new exactly what to do in terms of refinancing.
Stephen Bertotti
Ember did an excellent job during the entire process of my loan. Even afterwards she followed up with me to answer any further questions. Rocket Mortgage is lucky to have her.