Ember Mahaffey

Cleveland, OH

NMLS 23162

Triple Crown Banker

Ember's Reviews

David James
I thought the whole process was easy and Ember was very informative.
Jeff Kadlub
Very pleased at Ember's product knowledge and ability to answer all of my questions!
Brenda Brooks
Awesome. I have already given your business card to a coworker. Peggy (Margaret) Wells
Mark Mitchell
Ember due to your efforts my experience with Rocket Mortgage was as painless and efficient as could be, I was treated in a friendly professional manner and all my concerns were dealt with promptly and cheerfully. When you live in the Alaskan Aleutians this type of help goes a long way. Thank you for your
kind treatment.
Mark Mitchell
Jackie Ricardo
Very knowledgeable, thorough and helpful with all my concerns. A+
Stephanie Roney
Ember provided us with excellent service. She spent several hours explaining the process and running different scenarios to find the best product for our needs. I understand mortgages and the process better now than I ever.
JeffandLori Fletcher
Working with Rocket Mortgage was a great decision. Ember was the icing on the cake. I refinanced 2 years after purchasing my home with First Liberty under a FHA loan that had an extreme PMI for the life of the loan. Ember advised me that I was qualified to have my FHA converted to a conventional loan. Ember was so pleasant to work with and explained the process step by step. Not only did my ...Working with Rocket Mortgage was a great decision. Ember was the icing on the cake. I refinanced 2 years after purchasing my home with First Liberty under a FHA loan that had an extreme PMI for the life of the loan. Ember advised me that I was qualified to have my FHA converted to a conventional loan. Ember was so pleasant to work with and explained the process step by step. Not only did my monthly payment go down considerably so did the PMI. Now I have considerably more of my monthly payment going towards principal and interest instead of the PMI racket.

Ember is very organized and detail oriented. She has the best interpersonal skills of any loan officer that I have ever worked with. Ember and the Rocket Mortgage team made me feel comfortable with my decision to refinance. I am closing next week and I can't believe they are actually coming to my home to complete the closing instead of me having to drive to another location. I really believe Rocket Mortgage is the ultimate in customer service. I would definitely recommend any of my friends and family to refinance with Rocket Mortgage. If you are lucky enough to get Ember as your loan officer, you will be very pleased.
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Kathy Hirst
Ember was efficient and thorough from my first phone call to our last correspondence. She was very patient in answering all my questions and made sure we were able to get this to work.
Katie Conway
Ember has been wonderful to work with. She made the refinance process smooth and quick. She is straight forward and walks you through the entire process, especially for those of us that are on our 1st endeavor and unsure of what is going to happen.
Paula Brinser
Ember did a great job explaining our options and preparing us for the process!