Ember Mahaffey

Cleveland, OH

NMLS 23162

Triple Crown Banker

Ember's Reviews

Curtis Fincher
She worked very hard to make sure that all the aspects of the agreement were clear along with all financial aspects. Obviously she wants to present the package in the most attractive fashion but in the end she is reliable with respect to the validity of every detail. Able to trust what she says which is a far cry from my experience with a number of other brokers from other firms
Oliver George Jr.
Amber was polite and worked quickly in comp[letting the new mortgage.
She was helpful and ready at anytime to assist me in everyway possible.
Christine DiNoia
Made me feel comfortable within a couple of minutes on the phone. Very knowledgeable and tolerated my many questions!!
Kim Morgan
After working with Rocket Mortgage it was the best thing we decided to do. They were very supportive and very informative in everything we asked for. When we were introduced to Ember she worked really well with us, worked with our schedule and was always there when we had any questions. She is very knowledgeable and I will definitely recommend this team to others when it comes to refinancing. ...After working with Rocket Mortgage it was the best thing we decided to do. They were very supportive and very informative in everything we asked for. When we were introduced to Ember she worked really well with us, worked with our schedule and was always there when we had any questions. She is very knowledgeable and I will definitely recommend this team to others when it comes to refinancing. These people definitely have it together! Thanks Rocket Mortgage Team and thank you very much Ember for a smooth transition you are definitely great to work with. Take care!Read MoreRead Less
Mitch Nicholas
Deciding to contact Rocket Mortgage was right on. Ember doesn't play around she let's you know what will work best for you and quickly. Great Job !!!!!!!!!
Steven Wolfensberger
She was outstanding, I went through the loss of my wife and was never rushed to do anything.
JS Hondo
Worjing with Rocket Mortgage was the best financial decison I made. I refinanced with them just 2 years after u purchased my home with Wells Fargo under and FHA loan. Ember advised me that I was qualified to have my FHA removed and refinance under a conventional loan. Ember was so patient to explain things with me step by step and was even more patient and understanding with my work schedule ...Worjing with Rocket Mortgage was the best financial decison I made. I refinanced with them just 2 years after u purchased my home with Wells Fargo under and FHA loan. Ember advised me that I was qualified to have my FHA removed and refinance under a conventional loan. Ember was so patient to explain things with me step by step and was even more patient and understanding with my work schedule since I was unable to be on top of this as much as I would've liked to due to my hectic work schedule.
What was different with Ember versus my first loan officer was that Ember wasn't so overbearing. She was organized and you can just tell she had a lot of experience with her job. She wasn't like my first loan officer who made the experience of buying a home a nightmare and constantly losing my paper work and refaxing information. The way that Rocket Mortgage is setup it doesn't allow anyone to lose any important and official documents. This made very comfortable. In fact, Ember and her team made me feel comfortable with my decision to refinance with them overall. When I closed on my house she called to confirm if everything went as smooth as she had explained it would be. I would definitely recommend any of my friends and family to refinance with Rocket Mortgage and if you get Ember as your agent, consider yourself lucky. Read MoreRead Less
Carl Pearson
great,knows her job ,very help full in keeping me informed and answering all my questions i could not have asked for a better person to handle my new loan! will highly recomend her to all my friends seeking a new loan for a home! i am very pleased and happy can not say enough about ember! thank you so much!
Heidi Jellerson
I loved working with Ember. She is extremely proficient and knowledgeable. She kept me informed throughout the process and made sure to set expectations so I was never taken off guard. I highly recommend Ember and will use her again in the future.
Tracey Carlson
Ember was awesome. I called her with several questions during the process. .. She explained things really well. .. clear .. concise. She called to see how things were going and if I had questions. Even a couple months after the loan closed I had a question about a new property tax rate. .. And she got back to me right away and I had everything I needed so fast! ! Very very customer centered....Ember was awesome. I called her with several questions during the process. .. She explained things really well. .. clear .. concise. She called to see how things were going and if I had questions. Even a couple months after the loan closed I had a question about a new property tax rate. .. And she got back to me right away and I had everything I needed so fast! ! Very very customer centered. Thank you so much! :)Read MoreRead Less