Ember Mahaffey

Cleveland, OH

NMLS 23162

Triple Crown Banker

Ember's Reviews

Shane Binkley
We were looking to consolidate our debt and looked at many options. Within 10 minutes of looking at Rocket Mortgage, I received a call from Ember. Ember was amazing. I explained what we were looking at doing and Ember immediately started looking into everything. She was extremely honest and upfront about everything. I expected a call back probably in a couple days, but within the hour Ember called...We were looking to consolidate our debt and looked at many options. Within 10 minutes of looking at Rocket Mortgage, I received a call from Ember. Ember was amazing. I explained what we were looking at doing and Ember immediately started looking into everything. She was extremely honest and upfront about everything. I expected a call back probably in a couple days, but within the hour Ember called and had everything laid out already. She explained everything in detail and answered any questions and concerns we had. Any questions or concerns that popped up throughout process, she was available within a short time to answer and reached out to me at every step to make sure the process was smooth and expedient. Anyone looking to go through Rocket mortgage would be crazy not to ask for Ember!Read MoreRead Less
Kellie Scott-Richetti
I know I’m a total type A personality. Half to do everything just right, and super high maintenance, with so many questions .

Ember is the most professional, knowledgeable, and supportive representative I have EVER had the pleasure to do business with.

She is definitely my number 1, and I’ll never work with anyone else again.
Cannot recommend her highly enough.

She has walked me through a process I ...I know I’m a total type A personality. Half to do everything just right, and super high maintenance, with so many questions .

Ember is the most professional, knowledgeable, and supportive representative I have EVER had the pleasure to do business with.

She is definitely my number 1, and I’ll never work with anyone else again.
Cannot recommend her highly enough.

She has walked me through a process I didn’t think I was even eligible for. Her approach is not pushy, she had me from hopeful to a happy ending. She literally helped me change my life.Read MoreRead Less
Michelle Paltrowitz
I called Rocket on a weekend expecting to just leave a message. I got Ember, a live person. She has been amazing. She goes above and beyond to communicate. I always felt I knew what my next steps were, no surprises. I really can’t thank her enough for all of her help in this journey.
Thank you Ember!!
Benjamin Lalich
Ember's knowledge and experience made this process very easy. Very organized and detailed. Always went the extra mile to make sure I understood before the next move. I found Ember to be honest, straightforward and trustworthy. I highly recommend her to anyone.
Louise Grafton-murray
I have to admit at seventy years old this was a scary experience! But I got lucky Ember was so patient and explained everything thoroughly to me. And even tho my loan is closed, she said if you have any questions don't hesitate to ask me.. I couldn't of found a better person to get me thru this, honest, patient and thorough, and we even sqeezed in some laughs .a special person I won't. Forget! ...I have to admit at seventy years old this was a scary experience! But I got lucky Ember was so patient and explained everything thoroughly to me. And even tho my loan is closed, she said if you have any questions don't hesitate to ask me.. I couldn't of found a better person to get me thru this, honest, patient and thorough, and we even sqeezed in some laughs .a special person I won't. Forget! Thanks for getting thu the process and easing my anxiety!Read MoreRead Less
Steven Raposo
I would like to thank Ember for helping me out with my refinance, if anyone is looking for loan options she is the one to speak to. If your feeling uneasy about the process or unsure in anyway, trust me don’t with ember your in great hands she will answer any question and give you honest answers, thank agsin
Larita Arnold Griess
Two weeks for a mortgage loan? Unheard of! But that’s what happened. Ember was our advocate and shepherded our loan through the process, clearing the obstacles. She was a delight to work with and clearly has the customer first in her priorities. Highest commendation! Highly recommended!
Jayne Anderson
Ember Mahaffey is absolutely amazing and I would highly recommend her and her team at Rocket Mortgage. The customer service was excellent and Ember took time to explain everything and always kept in touch with updating us on the process.
Ember and Rocket mortgage are the only company I would ever use as they set the bar so high for everything that it would be impossible to come close no one could ...Ember Mahaffey is absolutely amazing and I would highly recommend her and her team at Rocket Mortgage. The customer service was excellent and Ember took time to explain everything and always kept in touch with updating us on the process.
Ember and Rocket mortgage are the only company I would ever use as they set the bar so high for everything that it would be impossible to come close no one could give the exceptional service they did.
Thank You Thank You for all your work and I would highly recommend them to everyone that is looking in the housing market.
Yours Sincerely
Jayne & Don AndRead MoreRead Less
Randi Laws
I first spoke with Ember in May 2022. I had no expectation that refinancing was going to be an option for me, let alone a cash out refi. I convinced myself that all my horrible financial decisions were going to haunt me. Ember convinced me otherwise and gave me the courage to move forward with this process. She walked me through every step and reassured me along the way. She was as much a ...I first spoke with Ember in May 2022. I had no expectation that refinancing was going to be an option for me, let alone a cash out refi. I convinced myself that all my horrible financial decisions were going to haunt me. Ember convinced me otherwise and gave me the courage to move forward with this process. She walked me through every step and reassured me along the way. She was as much a cheerleader as she was an invaluable resource. I am happy to say I closed on my loan 7/9/22 and am in the best financial place I have been in years. I have Ember to thank for giving me the courage, offering support, and being available at every turn!!
I won’t use anyone else in the future. Ember will be my first call! You can’t go wrong!! Thank you, Ember from the bottom of my heart!Read MoreRead Less
Christine Lowe
Ember is not only a consummate and knowledgeable professional, she is a pleasure to work with. She makes the entire experience pleasurable.