Emma is outstanding! She is truly an asset to Rocket Mortgage. She was able to listen and understand me quickly, not only from an extremely professional point of view, but also adding a personal level, talking to me and not at me. This, to me, is very important, because there are many companies vying for my business, but the personal touch is what sets Emma, and therefore, Rocket apart. She ...Emma is outstanding! She is truly an asset to Rocket Mortgage. She was able to listen and understand me quickly, not only from an extremely professional point of view, but also adding a personal level, talking to me and not at me. This, to me, is very important, because there are many companies vying for my business, but the personal touch is what sets Emma, and therefore, Rocket apart. She made the entire experience quick, easy, painless and above all enjoyable.Read MoreRead Less
J M
J M
551
Emma is absolutely a wonderful person and great to work with in helping me complete a 2nd mortgage to fund a home project. We have a decent rate and smooth process. I believe we completely went through the entire online portion together through my Rocket Account, and uploaded all documents during the call. Truly a great experience all around.
Suzy Hubbell
Suzy Hubbell
551
Emma was great! She maintained an upbeat, but professional manner throughout the process. Moreover, she was always available when we called— a most unusual and very helpful occurrence ! She represents Rocket very well—thank you, Emma!
Ben Roberts
Ben Roberts
551
Emma is a saint for having to deal with me. I was trying to get a home equity loan and have been under a lot of stress. Every obstacle we faced, Emma stayed professional and helpful. Thanks Emma!
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