Erik is a Superstar in customer service and care. He was very timely with responses and assisted us with staying on track with our documents. He was extremely professional, yet customer focused.
Wade Alexa
Wade Alexa
551
Erik was very knowledgeable and helped me come up with the best refi option for me.
MaryAnne Ott
MaryAnne Ott
551
Erik was a big help with our refi. Super professional and knowledgeable!
Leanne Tank
Leanne Tank
551
He accepted my call to his personal cell phone when I could not reach him on his work phone He answered my two questions and had followed through on my request to make payments every two weeks via direct payment from my account. This will mean that I will make two extra payments a year and that is what I wanted to do to pay my mortgage down faster.
Stephanie Mangin
Stephanie Mangin
551
Erik was very dedicated and responsive in helping us close on our loan. He even made himself available outside of normal business hours, and was able to answer or find an answer to all of our questions. We would be happy to work with him in the future.
Brandon Clarence
Brandon Clarence
551
Wonderful experience. Online applying is quick, simple and easy. Fastest turnaround I have ever seen after two refinances. Love the closing as well at home.
Travis Kibler
Travis Kibler
551
Erik was great. Knowledgeable and was able to customize a loan with everything I asked for quickly and easily. Rocket Mortgage sure as heck has streamlined the process and allows consumers to get a loan done without much headache at all.
Mary Roger
Mary Roger
551
Eric was exceptional!! Helpful, knowledgeable, & honorable! Eric was able to secure me everything I asked for. When closing cost were available it was exactly as what we had discussed. This has to be the fastest closing in history. Two weeks, crazy. Probably helped that we were prior Rocket Loan customers. Again I was not planning on doing a refi as we had completed one in 2019. Eric explained the...Eric was exceptional!! Helpful, knowledgeable, & honorable! Eric was able to secure me everything I asked for. When closing cost were available it was exactly as what we had discussed. This has to be the fastest closing in history. Two weeks, crazy. Probably helped that we were prior Rocket Loan customers. Again I was not planning on doing a refi as we had completed one in 2019. Eric explained the benefits, which I could understand! Was able to reduce my interest rate by 1%, and pay off a few installment loans. Great work Eric!! Thanks so much!! BobRead MoreRead Less
Nathan Vodehnal
Nathan Vodehnal
551
Erik was great to work with. Any time I had questions or needed anything he would get us what we needed.
Shelly Adams Gilbert
Shelly Adams Gilbert
551
With interest rates so low, I knew it was time to look at refinancing. Erik listened to our needs. He exceeded our expectations. We consolidated debt, and will be paying off the house sooner than if we had not refinanced.
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