Garrett Merrill

Phoenix, AZ

NMLS 1699090

Triple Crown Banker

Garrett's Reviews

Annette Wilkie
Garrett, or any Home Loan Expert, should start out telling the applicant that you will be interviewed and everything you say will need to be independently verified at least once. I was told that the information provided was required by federal regulations. It felt very invasive and, at times, downright insulting like when my financial advisor had to provide a signed letter confirming my 401K ...Garrett, or any Home Loan Expert, should start out telling the applicant that you will be interviewed and everything you say will need to be independently verified at least once. I was told that the information provided was required by federal regulations. It felt very invasive and, at times, downright insulting like when my financial advisor had to provide a signed letter confirming my 401K withdrawal plan instead of accepting the standard confirmation form from my investment company. Garrett did a great job trying to smooth things over, but if I were him, I would warn applicants in advance. I may not use Rocket Mortgage in the future. I'll be researching the loan fees.Read MoreRead Less
Garrett Merrill
Reply from Garrett Merrill:

Dear Annette,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intention to request unnecessary documents and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional ...Dear Annette,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intention to request unnecessary documents and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional concerns.Read MoreRead Less

Kim Titus
Garrett picked up from another associate. He was polite, explained the process well, and was a good communicator (he kept me in the loop). The whole process was very easy and I am happy to have chosen Rocket Mortgage. Great rate, excellent loan officers, and I was treated with respect.
Lyle McKenzie
Garrett was the best loan officer I have ever dealt with. He was extremely professional and guided me through the refi process with speed and accuracy. His knowledge of how to quickly obtain needed documents allowed me to close in record time.
Dave Thomas
Garrett was always courteous and responsive, walking through a process that was quick and painless as compared to other lending scenarios I have been engaged in. If something seemed different than the way I was understanding it, he made sure to explain and make any necessary changes, so that I felt comfortable before proceeding. Thank you for a great loan at a great rate!!!
Rick Knight
Garrett was great to deal with. Gave us all the time we needed and answered all our questions
Crystal Baker
Nice and pleasant to work with.
Jubal Bobb
Excellent communication and very professional. Garrett explained everything very thoroughly and in away that was easy to understand. I would highly recommend Garrett to a friend.
Richard Locke
Excellent communications. Very efficient and professional.
Kyle Williams
Garrett did a great job, knowledgeable, friendly and very easy to work with. Highly recommended!
Larry Nealey
Most excellent to work with. He was very quick to respond to phone calls and emails and was very good at explaining everything in understandable terms. He was also great at keeping me up to date through out the entire process.
Gina Wiesner
Garrett did excellent by us, always answering our questions and getting to the bottom of things for us.