Garrett Merrill

Phoenix, AZ

NMLS 1699090

Triple Crown Banker

Garrett's Reviews

Annette Wilkie
Garrett, or any Home Loan Expert, should start out telling the applicant that you will be interviewed and everything you say will need to be independently verified at least once. I was told that the information provided was required by federal regulations. It felt very invasive and, at times, downright insulting like when my financial advisor had to provide a signed letter confirming my 401K ...Garrett, or any Home Loan Expert, should start out telling the applicant that you will be interviewed and everything you say will need to be independently verified at least once. I was told that the information provided was required by federal regulations. It felt very invasive and, at times, downright insulting like when my financial advisor had to provide a signed letter confirming my 401K withdrawal plan instead of accepting the standard confirmation form from my investment company. Garrett did a great job trying to smooth things over, but if I were him, I would warn applicants in advance. I may not use Rocket Mortgage in the future. I'll be researching the loan fees.Read MoreRead Less
Garrett Merrill
Reply from Garrett Merrill:

Dear Annette,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intention to request unnecessary documents and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional ...Dear Annette,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intention to request unnecessary documents and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional concerns.Read MoreRead Less

Richard Leavell
Garrett was very Proffesional and knew his stuff. He knows all the answers and explains them in a way you can understand. He gets back to your messages very quickly, does not let you hanging. If it weren't for Garrett I don't think my experience would have gone not only so quickly but very smooth. Thank you again Garrett you are the greatest. I would recommend Garrett to anybody, and I would use ...Garrett was very Proffesional and knew his stuff. He knows all the answers and explains them in a way you can understand. He gets back to your messages very quickly, does not let you hanging. If it weren't for Garrett I don't think my experience would have gone not only so quickly but very smooth. Thank you again Garrett you are the greatest. I would recommend Garrett to anybody, and I would use him again.Read MoreRead Less
Betty Zellner
Very knowledgeable and patient. Quickly responded to any questions. Had a bad experience with my
initial contact and cancelled everything. Re-considered and I'm glad I did. Garrett was very pleasant to work with.
Theresa Richerson
My initial contact with Rocket Mortgage was with Garrett. He was so helpful and understanding about my needs. My whole experience with Rocket Mortgage was a most positive experience and it all began with him. The thing I appreciated most about my contact with him and the team was that no one tried to sell me something I did not need, they just worked to meet my needs. I have recommended Rocket...My initial contact with Rocket Mortgage was with Garrett. He was so helpful and understanding about my needs. My whole experience with Rocket Mortgage was a most positive experience and it all began with him. The thing I appreciated most about my contact with him and the team was that no one tried to sell me something I did not need, they just worked to meet my needs. I have recommended Rocket Mortgage to several people since my experience and will make sure I give them Garrett's name. He is a credit to our company.Read MoreRead Less