Gene Hightower

Cleveland, OH

NMLS 1509533

President's Club Banker

Gene's Reviews

Irene Snyder Haggard
Gene is an awesome person to work with. He is there if you need any questions answered. He makes the refinancing experience easy. I will recommend him to anyone I know who is considering refinancing.
Phyllis Demonte
Gene Hightower is the best in the business. I have worked with him twice now in refinancing and the process was so quick. Gene would make sure he returned my calls and answered any questions in a timely manner. Very informative. I would recommend using Gene Hightower for you mortgage needs and I have referred a good friend to him to refinance his home. Thank you again, Gene, for all your ...Gene Hightower is the best in the business. I have worked with him twice now in refinancing and the process was so quick. Gene would make sure he returned my calls and answered any questions in a timely manner. Very informative. I would recommend using Gene Hightower for you mortgage needs and I have referred a good friend to him to refinance his home. Thank you again, Gene, for all your help!Read MoreRead Less
William Burt
Gene was about as helpful a splinter in your eye.
-Didn't read a single text we sent him.
-Failed in the communication dept so badly he didn't even get a participation ribbon
-Did not even once tell us anything was wrong with our loan even though it was going sideways in a hurry.

Basically use another broker.
Gene Hightower
Reply from Gene Hightower:

Dear William,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client ...Dear William,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Steven George
Gene hands down made our Refi process as least stressful as possible. Gene was always there to provide updates and information that we needed!! I would recommend Gene to anyone looking to Refi!
Eric Hutton
We ran into a snag or two along the way as to be expected with any refi, but it was handled in a professional manner and Gene got the job done.
Suzanne Miller
Gene did a fantastic job with taking us through the refinance process. He was thorough and diligent with getting our paperwork completed and processed. Extremely polite and very professional and went above and beyond to make sure that we closed in a timely manner. I highly recommend that anyone looking to refinance should give him a call.
Alyx Williamson
Great customer service. Listens to what you are saying. Will go above and beyond to help you out.
Gail Atkinson
Very thorough and knowledgeable
John Engelman
Gene worked very diligently and carefully, with great customer service, from the beginning, to close my refinancing, at a great interest rate, in only 18 days. He is a real credit to Rocket Mortgage and I look forward to working with him in the future when the need arises. Thank you Gene for everything and the professional way you handled it.......
Jeremy Dufrene
Gene made refinancing easy and stress free. I was nervous to begin but from the very start he made me feel comfortable with my decision. He made this a much easier process then I was expecting. Thank you Gene.