Gene Hightower

Cleveland, OH

NMLS 1509533

President's Club Banker

Gene's Reviews

Dorresh Neff
Gene did a great job with our loan, we are very happy with our loan and interest rate.
Winston Wynne
Being new to the refinance project I was totally lost. I just did not know, but thank God that someone like Gene was on the other end of the phone line. Like a Sports Coach or a therapist Gene took time and explain everything to me in Layman’s term. Answering all my questions assuring me of wise decisions empowering me with enough know that I believe I make the right choice to choose Rocket ...Being new to the refinance project I was totally lost. I just did not know, but thank God that someone like Gene was on the other end of the phone line. Like a Sports Coach or a therapist Gene took time and explain everything to me in Layman’s term. Answering all my questions assuring me of wise decisions empowering me with enough know that I believe I make the right choice to choose Rocket Mortgage as my refinance agency. You know you can not trust everyone’ Words, I did trust Gene.Read MoreRead Less
Susan Dennett
Friendly, knows his stuff, goes the extra mile, and is comforting. Who could do better than that!
Chiwon Yang
Gene was a very thoughtful representative who was very helpful throughout the entire process. He was always quick to reply to my phone calls and emails. He kept me informed of my entire refinance status and was always there to answer any questions and concerns I had. Great experience working with a dedicated professional.
Joyce Stasse
Gene was very professional and provided top notch customer service. He kept me informed all the way thru the processing of my loan. I’ve worked in banking for 43 years and never seen this high type of customer service. Gene truly deserves more than a 5. I would give him a 10.
Teresa Edwards
Gene is the most amazing rep Rocket Mortgage could ever have. He always kept me informed and if I had a question or concern, he was always available to help me. I would give Gene 100 stars if they were available!
Aimee Dooling-Lee
Very knowledgeable and easy to talk to. He responded to all calls and emails in a timely manner and made our refinance very easy.
Tina Dale
Gene was so wonderful to work with. He kept me informed every step of the way. He far exceeded my expectations! He made working with Rocket Mortgage a breeze. What I expected to be a daunting task in refinancing my home was made extremely simple by Gene and his team. Thank you so much Gene!
Julie Anderson
Gene did a great job for me! Easiest refinance ever!
Peggy Lacy
Gene was very knowledgeable, and I felt very comfortable with all the guidance he provided. Working with Rocket Mortgage and Gene was a fantastic experience. I would have refinanced sooner if I had realized how easy it could be.