Giancarlo Brugnoni

Detroit, MI

NMLS 1675632

Senior Director, Mortgage Banking

Giancarlo's Reviews

Adam Vitale
Giancarlo did an awesome job of walking my family through the process.
Bob Maxwell
Our experience with Giancarlo was very positive. When we started we weren't sure what direction we wanted to go so he worked with us and sent us several different options... 15, 20 & 30 year terms, in several different types of loans. He worked through what we were looking for and then once we decided he was always available for quick answers to questions, to help with information and very ...Our experience with Giancarlo was very positive. When we started we weren't sure what direction we wanted to go so he worked with us and sent us several different options... 15, 20 & 30 year terms, in several different types of loans. He worked through what we were looking for and then once we decided he was always available for quick answers to questions, to help with information and very helpful. We really appreciate his help and work for us.Read MoreRead Less
Elliott Brown
Giancarlo made the experience easy, which I greatly appreciate.
Kimberly Davis
Giancarlo was competing with someone with whom I had worked twice before. He provided me the exact info I was requesting, right on time - every time. His follow through was outstanding and he had terrific patience with answering my questions..some "yet again". The other person I was considering kept telling me I would never get the customized service and communication from "a guy from a call ...Giancarlo was competing with someone with whom I had worked twice before. He provided me the exact info I was requesting, right on time - every time. His follow through was outstanding and he had terrific patience with answering my questions..some "yet again". The other person I was considering kept telling me I would never get the customized service and communication from "a guy from a call center". The thing is that Giancarlo was on top of all the details and he made sure I knew exactly what was happening at every step. I was well taken care of, treated with respect &honesty, and was thrilled with the quick close. The technology was great and Giancarlo was the difference. Please take this review as an endorsement and recommendation. You will be delighted with your experience with Giancarlo!Read MoreRead Less
Anne Cason
All the details were explained in depth and to my satisfaction from the comfort of my home. There was no nitpicking and specifics were quite simple for such an important commitment. Giancarlo Brugnoni was the epitome of a friendly, helpful, informative and patient customer service rep, making the sequencing of events hassle-free - maybe even enjoyable! He was always instantly available for any ...All the details were explained in depth and to my satisfaction from the comfort of my home. There was no nitpicking and specifics were quite simple for such an important commitment. Giancarlo Brugnoni was the epitome of a friendly, helpful, informative and patient customer service rep, making the sequencing of events hassle-free - maybe even enjoyable! He was always instantly available for any question or request. If possible I would give him 10 stars for his exceptional service and excellent guidance along the way. All of the processes went smoothly and, most importantly, there were no surprises!Read MoreRead Less
Jacqueline Staelens
Giancarlo was the most helpful, kind and knowledgeable loan person I have ever dealt with. He made my refinance experience very easy and simple. Giancarlo really did go above and beyond for me. I would definitely recommend him!!😀
Corey Rieck
He was very helpful and he made the process easy
Becky Styles
Giancarlo was easy to work with. Answered all calls and messages quickly and explained everything in a manner I could understand.
James Saltalamacchia
Giancarlo made the whole process easy and painless! I re-fi'ed last year with my existing mortgage company and they gave me a harder time then dealing Giancarlo. I wish I would have met him a year ago.
Kathy Lepore
Excellent customer service? Giancarlo should patent it! I've been in business management my whole life, and I can safely say that I've never received this type of top-notch service before! Phone calls & emails returned within minutes...followup, the best of the best! Always knowledgeable & a true pleasure to deal with! When I say, "would highly recommend", I can't put enough emphasis on those ...Excellent customer service? Giancarlo should patent it! I've been in business management my whole life, and I can safely say that I've never received this type of top-notch service before! Phone calls & emails returned within minutes...followup, the best of the best! Always knowledgeable & a true pleasure to deal with! When I say, "would highly recommend", I can't put enough emphasis on those words! Let's face it, refinancing is stressful at best, but my husband & I never had an ounce of it through the whole process. What a wonderful experience it's been to deal with Giancarlo Brugnoni!Read MoreRead Less