Heather Santos

Detroit, MI

NMLS 31720

Triple Crown Banker

Heather's Reviews

Brad Rollin
Although Rocket Mortgage made us jump through many hoops (and frequently the same hoops twice), Heather is a dedicated and highly responsive resource who delivered an extremely high quality product and guided us through the process. She answered the phone at all times (including 10 PM on a Friday night when we had a deadline and a question). I would absolutely work with her again.
Nilo Paguio
The best! Always updating us what going on with our application. Always answers our question with confidence. And a good COMMUNICATOR👏👏👏
Joe Foley
Heather did amazing work for my wife and I refinancing our home loan several years ago
Easy to work with
Was extremely pleased with her help
Len Sosnoski
Heather is friendly, knowledgeable and efficient, she made the whole refinance process flow smoothly. If she was not immediately available someone from her team was able answer my question to keep the ball rolling. I'v refinanced several times with Rocket Mortgage and they seem to just keep getting better.
Greg Loken
Heather was my initial point of contact and specifically referred by my Schwab advisor. We were away from home when our tentative plans for a second home in the community we were visiting unexpectedly firmed up. Within 15 minutes of the phone call from Heather I received a prequalification approval email. A few days later our offer on a house was accepted. Our loan was approved and we successfully...Heather was my initial point of contact and specifically referred by my Schwab advisor. We were away from home when our tentative plans for a second home in the community we were visiting unexpectedly firmed up. Within 15 minutes of the phone call from Heather I received a prequalification approval email. A few days later our offer on a house was accepted. Our loan was approved and we successfully closed on our new home. Although other Rocket Mortgage specialists became involved in subsequent process steps, Heather was always available as needed, prompt, and professional.Read MoreRead Less
Sally Vennel
Heather did a great job while being extremely friendly and gracious.
Suzanne Bailey
Heather was very good at keeping me informed and being sure I submitted all necessary forms in a timely many. She was excellent to work with
Signe Brown
I never directly interacted with Heather but my husband did. I appreciated always being included on emails.
Don Mdx
Heather was very helpful with processing my application and responding to my questions.
Ken Ryan
Heather Santos is outstanding on several levels. She is incredibly responsive and ALWAYS available to help and answer questions. Heather is very knowledgeable, strategic and understands priorities. She is upfront, honest and keeps things simple in what is often a complicated and time sensitive stressful process. I don't even call anyone else when I need a loan because of her. I've used heather on...Heather Santos is outstanding on several levels. She is incredibly responsive and ALWAYS available to help and answer questions. Heather is very knowledgeable, strategic and understands priorities. She is upfront, honest and keeps things simple in what is often a complicated and time sensitive stressful process. I don't even call anyone else when I need a loan because of her. I've used heather on several loans now and would highly recommend Heather to anyone interested in obtaining a loan.Read MoreRead Less