Heather Santos

Detroit, MI

NMLS 31720

Triple Crown Banker

Heather's Reviews

Abdul Khawar
I have had two interactions with Heather Santos of Rocket Mortgage.

First interaction was concluded in Feb 2017 to close a mortgage on my house.
Second interaction was concluded in May 2017 to close the home equity line on my house.

Both times I found her exceptionally efficient, responsive, resourceful, helpful and courteous.

Having had four decades of multi billion dollars business experience across...I have had two interactions with Heather Santos of Rocket Mortgage.

First interaction was concluded in Feb 2017 to close a mortgage on my house.
Second interaction was concluded in May 2017 to close the home equity line on my house.

Both times I found her exceptionally efficient, responsive, resourceful, helpful and courteous.

Having had four decades of multi billion dollars business experience across the globe at senior executive level, I can unequivocally state that my experience with the Rocket Mortgage, particularly with Ms. Santos, is in the top three best businesses/experiences I have had in my life time.

Going forward, Ms. Santos will be, without hesitation, my first contact for future finance credit needs.Read MoreRead Less
Vanessa Liu
Heather is awesome! The entire process is quick and easy! I will definitely to work with her again for my future financing.
Diane Tackaberry
Heather was very helpful in a complicated situation. She was always patient and understanding when I had a personal issues come up that delayed the process. Yet she didn't drop the ball and continued to check in.
Mary Roosevelt
She was wonderful. She stayed in touch with me and always had answers to my questions.
She made the whole process very easy and enjoyable.
Thomas Madani
This is our 2nd Rocket Mortgage. Both were easy vs past refinances we have done.
Dewy Howe
Outstanding customer service during every step of the process. This is the second loan we've done through Heather and suggest she be considered for a raise, promotion or both.
Donald Palmer
Professional and knowledgeable and compassionate.
Ann Verona
Fabulous service. She made refinancing almost fun. Very quick and reassuring. She delivered exactly as she said she would do; always returned calls the same day. Loved working with her and have already recommended her to friends.
Chandrasekhar Natarajan
Heather was prompt in responding, guiding me in the process. Understood my background and was clear about next steps. It was a pleasure working with her.
Chia-Ho Lee
Heather knows her work very well and can quickly and efficiently answer all my questions and provide good suggestions. He is also a good liasion between me and other Rocket Mortgage department to make the progress of the loan application smoothly.