Jack Backhaus

Phoenix, AZ

NMLS 2167187

Senior Banker

Jack's Reviews

Carmen Marzocco
We had the pleasure of working with Jack on our recent mortgage through Rocket Mortgage, and I can’t recommend him highly enough. From the very first call, Jack was professional, knowledgeable, and incredibly responsive. He took the time to walk us through every step of the process, answered all of our questions (no matter how small), and ensured we felt confident throughout the entire experience.

...We had the pleasure of working with Jack on our recent mortgage through Rocket Mortgage, and I can’t recommend him highly enough. From the very first call, Jack was professional, knowledgeable, and incredibly responsive. He took the time to walk us through every step of the process, answered all of our questions (no matter how small), and ensured we felt confident throughout the entire experience.

What really stood out was Jack’s commitment to making the process as smooth and stress-free as possible. He was always just a phone call or email away, often responding faster than expected, and his attention to detail gave us complete peace of mind. We always felt like we were in good hands.

Thanks to Jack, we were able to close on time with no surprises. If you’re looking for someone who truly cares about their clients and goes above and beyond, Jack is your guy. We’re grateful for his support and would absolutely work with him again in the future.Read MoreRead Less
Racheal Adams
Professional, personable and stayed in touch with me during the entire loan process.
sheila patterson
Jack was wonderful, very helpful, friendly and everything for us was seamless.
Michael ANDRADE
Not even a week after closing, received an offer of 4.99% with Rocket. Not happy about this whatsoever. I feel we should have the option of converting our loan to a 4.99% interest rate.
Jack Backhaus
Reply from Jack Backhaus:

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can, at the time the loan is originated. Unfortunately we are not able to change a rate once the loan closed and I do apologize if I did not approach this subject prior to closing. If I can do anything else for you please ...Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can, at the time the loan is originated. Unfortunately we are not able to change a rate once the loan closed and I do apologize if I did not approach this subject prior to closing. If I can do anything else for you please let me know.Read MoreRead Less

Gloria Huiel
Excellent customer service went the way he said it would.
Ken Curvin
We had Jack as our mortgage agent during our refi with Rocket Mortgage. He was without doubt the most knowledgeable and professional worker I’ve ever had during this refi. I could call him anytime with questions and he would take his time ensuring that my questions were answered to my understanding. He was always very positive and it was a pleasure working with him. I will refer Jack without ...We had Jack as our mortgage agent during our refi with Rocket Mortgage. He was without doubt the most knowledgeable and professional worker I’ve ever had during this refi. I could call him anytime with questions and he would take his time ensuring that my questions were answered to my understanding. He was always very positive and it was a pleasure working with him. I will refer Jack without hesitation to family and friends. Thanks for everything Jack. Have a very blessed day!Read MoreRead Less
Scott Cohon
Jack was knowledgeable, friendly and had several scenarios for us to consider. His assistance was instrumental to our situation. We highly recommend him and Rocket!!
Lisa Pena
Jack is definitely a rock star! He was helpful, kind, excellent about communication and financial knowledge. He helped me refinance my home quickly, in under a month actually. He always texted, called and was quick to reply if I had a question or concern. I highly recommend him for all your home loan needs. Thanks a bunch!
Jeffrey Grossfeld
Jack has made the refinance process very smooth for me. He answered all my questions to my satisfaction, got me a great deal on what I was looking for (actually a better deal than what I asked for), was honest about everything, and was always available to help me. I HIGHLY RECOMMEND him.
Ruth Schaeffer
If there were more stars I would give Jack and his team more. I am a real estate broker as well as client and could never think a closing could have been done more professionally or in such a timely manner. I will refer Jack to all my customers.