Absolutely amazing customer service. Jacob was patient, instantly responsive, transparent and informative. He wore trust and empathy on his sleeve. Can't recommend this man or his company more.
Kurt Kastner
Kurt Kastner
551
Jake covered all the bases and walked us through each step of the process from start to finish. He also made sure we had all his contact info should any questions or concerns came up. And they did. Jake responded quickly, making sure the issue was addressed. When it is time for another property loan We will be contacting Jake to handle the process at his end. Just wish All business people were as ...Jake covered all the bases and walked us through each step of the process from start to finish. He also made sure we had all his contact info should any questions or concerns came up. And they did. Jake responded quickly, making sure the issue was addressed. When it is time for another property loan We will be contacting Jake to handle the process at his end. Just wish All business people were as competent and friendly .Read MoreRead Less
Adis Orta
Adis Orta
551
Very professional & helpful!
Ronnie Brown
Ronnie Brown
551
Jacob was very helpful in our refinancing. He took the time not only to help with the loan, but initiated a conversation about what would work best for us.
Kayla N Jr Robinson
Kayla N Jr Robinson
551
I really do not enjoy dealing with bankers car salesmen or anything like that BUT Jacob made the process so easy and stress free I would recommend (and I have) anyone I know to at least give him a chance to go over your situation with you he saved me a considerable amount of money each month which will allow me to do some home improvements we have been trying to do
Mary Reynolds
Mary Reynolds
551
Jake was very helpful. He walked me through the whole process. he returned my phone calls in a timely manner.
I was thankful for his personal touch in putting me at ease. I would definitley recommend him to my friends.
Kenneth Swelling
Kenneth Swelling
551
Jake was awesome. My initial conversation with him took about an hour because I had so many questions. He was never short with me. He answered every question in a way I could understand it. He has been super honest and straightforward with me through the entire process. You get the feeling that he really wants what's best for you. He has returned every phone call in a timely manner. I started ...Jake was awesome. My initial conversation with him took about an hour because I had so many questions. He was never short with me. He answered every question in a way I could understand it. He has been super honest and straightforward with me through the entire process. You get the feeling that he really wants what's best for you. He has returned every phone call in a timely manner. I started taking to Jake 7 days ago and I found out today I am ready to close. This is the fastest process I have ever been a part of ever. From start to finish in less than 14 days. That's crazy. My loan is going to so good I should never have to refinance again, but if I do you will not have to guess who I will call!Read MoreRead Less
Donald Clarke
Donald Clarke
551
Jacob is a total professional and people person. I am a global banking personnel trainer and been a banker all my life. Jacob was engaging and response and kept me abreast on a timely basis. My best regards and I will be referring people to Rocket Mortgage based on this impressive performance
John D Torres
John D Torres
551
He was professional and very helpful he is an asset to our Rocket Mortgage team
Jarene Scoville
Jarene Scoville
551
I felt like Jacob was knowledgeable and instrumental in finding the perfect loan for my specific situation. He was willing to spend time answering my questions and I felt he had my best interest at heart.
Jeannette Daily
Jeannette Daily
551
Jacob is a nice person, easy to talk with.
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