Jacob Burkart

Cleveland, OH

NMLS 1261486

Triple Crown Banker

Jacob's Reviews

Rhonda Maykopet
Jacob was a great help during our refinance. Any time we had a question he got right back to us.
Natalie Mckinley
I enjoy working with Jacob, I would also recommend Jacob to family and friends. Thanks Jacob for a job well done. Natalie. I was refer from friend.
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Mel Smith
Jacob was patient, with my Impatience, took the time to explain the process thoroughly step by step, always stayed in touch step by step. Showed me all my options (I mention this because I previously tried to refinance my home with USAA and they sent me down a process road that 1. Cost me money 2. Did not fit my true needs 3. Ultimately failed. Jacob and Rocket mortgage explored my options ...Jacob was patient, with my Impatience, took the time to explain the process thoroughly step by step, always stayed in touch step by step. Showed me all my options (I mention this because I previously tried to refinance my home with USAA and they sent me down a process road that 1. Cost me money 2. Did not fit my true needs 3. Ultimately failed. Jacob and Rocket mortgage explored my options found the option that worked and made it work perfectly for my needs and desires. I HIGHLY recommend this company and Jacob to anyone looking to refinance. AND WE DID THIS ALL THROUGH THE INTERNET WITH NO PERSONAL CONTACTRead MoreRead Less
Frank Augusto
Jacob was very good in the process. He maintained good contact, although, I wished it had been just a bit more. He worked with me and was ready to answer/solve any questions/issues I had or was very prompt in getting back to me with an answer. I would work with him again if I have the opportunity. I would also recommend Jacob to family and friends. Thanks Jacob for a job well done. Frank
Audrey Sharp Kile
Through, helpful, understanding, made it all work quickly and w/o any issues. Thank you, Jacob!
Mildred Howard
Hi, Jacob was amazing to work with. When he notified me that he would work my loan application, I was already stressed out because my home mortgage had just been sold again, for the third time in 1 year and one month, and once again I was told by the new mortgage company that the original loan did not escrow enough property taxes (not even half of enough) and that I would need to send a large sum...Hi, Jacob was amazing to work with. When he notified me that he would work my loan application, I was already stressed out because my home mortgage had just been sold again, for the third time in 1 year and one month, and once again I was told by the new mortgage company that the original loan did not escrow enough property taxes (not even half of enough) and that I would need to send a large sum of money to cover the shortages (that both of the first two loan Escrows didn't cover. They gave me one month to send them $1,900 and the loan payment was still going to go up quite a bit. I paid the $1900, but I was devastated. Jacob assured me that he could find a loan package for me because I had excellent credit and had had a loan with Rocket Mortgage when I live in my previous home. Jacob was kind, thorough and professional in dealing with me. He communicated often until he went on Maternity Leave, I was very appreciative of that. I began to feel that Jacob would do everything that he said he would to assist me and I feel he went above and beyond. This is the kind of professional that we need in the business world to make our lives run a little smoother. I will always be grateful for the kind of service Jacob provided me.Read MoreRead Less
Felicia Verbrycke
always great service! Repeate customer!
Kara Jennifer
Attentive, patient and always ready to assist. Thank you Jacob for your assisting purchasing my home.
Lisa Gomes
Jacob has excellent customer service skills. I liked how he was able to walk me thru the entire refi process seamlessly.
Melissa McKenzie Winters
Jacob was very professional and cautious. He was knowledgeable and made my decision to make Rocket Mortgage my mortgage provider easy.