We really didn't think we quite ready (detail wise) to do a re-fi, but after calling Rocket Mortgage to just "ask a few questions" Jacob very quickly reassured us that did have the ability to proceed at that time from that point on, made everything happen as smooth and painlessly as possible. We got a rate we were pleased with and Jacob was so nice to work with. Thanks Jacob and Rocket Mortgage.
Lillie Moroles
Lillie Moroles
551
I called Rocket Mortgage to get preliminary information about an online application I had started. Jacob answered my question and quickly worked on completing my application. No hesitation! He made it as painless as possible. I wouldn't hesitate one bit to refer Jacob to family, friends, and clients.
Cynthia Newcomb
Cynthia Newcomb
551
Jacob is very helpful. All my questions are answered fully. He is patient with me (no small feat!), finds answers if he can not answer my questions immediately, and always gets back to me promptly. He (and Rocket Mortgage) have shown me a level of customer service that is rare in this day and age. I am getting ready to build a new house, and Jacob will be the first person I call about financing.
Paul Webb
Paul Webb
551
Jacob was super helpful and could no have been more understanding and supportive. The refi was completed during my "busy season" of work. Jacob's guidance and patience was ultra impressive. Highly recommend Rocket/Rocket Mortgage and Jacob in particular. Thanks so much!
Traci Wessel
Traci Wessel
551
Loved working with Jacob!! He was quick to respond and was very efficient in the process. Gave us a great deal that no one around could beat!!
Ronald Parks Sr.
Ronald Parks Sr.
551
Never thought that home loans could be pleasant. From the start to finish. From experience we’re accustomed to people just out to make a quick dollar. Jacob was professional and courteous with no sales pitch. Either he could help you or he couldn’t. Very satisfied with his hard work and trustworthiness.
Toye Davis
Toye Davis
551
It was a pleasure to have Jacob to process my loan. He was very personable, professional and put my best interest first! I’ll definitely used Rocket Mortgage on a future home purchase.
Tim Hurley
Tim Hurley
551
Very helpful in going through the process
Rosecindy Siegel
Rosecindy Siegel
551
Jacob met all our expectations. He was always available to answer all our questions.
Cecilia Bow
Cecilia Bow
551
Jacob was professional and efficient but also pleasant to work with. He was able to answer my questions without delay which to me indicated that his knowledge and experience were being used to make the experience easy for me.
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