he did a very good job telling us what he is doing and gave us good infomation and what was going to be done and completint all the paper work and forms and what we needed to sign and what to read and all that we had to do and he was very patience with us and if we wasn't sure of anything he explain it to us so we understand it he did a very great job
Stephanie Sheffield
Stephanie Sheffield
551
Excellent customer service experience. Jake answered all of our questions throughout the refinance process and things went very smooth from start to finish.
Donna Minor
Donna Minor
551
Jacob was very knowledgeable, answers all questions, easily accessible, and made the process easy!
Fred Fouts
Fred Fouts
551
Jacob did a great job during the entire process. He kept us up to date on all situations, was honest and upfront about all the numbers and details during our Refi.
Mike O'Connell
Mike O'Connell
551
Jacob was always available and responsive to my questions.
Susan Fox
Susan Fox
551
My whole experience from first call the closing was great. Jacob kept me informed and explained everything. He is caring and efficient. I could not be more pleased .
Lucia Sandoz
Lucia Sandoz
551
Jacob was always courteous and helpful. Answered all our questions and handled all our issues in a very professional manner. Always on top of things and represented accurate information.
Liju Mathew
Liju Mathew
551
He done the great job . Thank you
Gerald Rosenthal
Gerald Rosenthal
551
He was responsive, kept me informed, and everything proceeded quickly and without any surprises. All you could ask for.
Shelia Brice
Shelia Brice
551
Jacob was very resourceful and dependable. I would call when he wasn’t in his office or able to pick the phone up and he would call me back immediately. He made our experience with Rocket Mortgage so easy. Thank you so much Jacob.
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