James Bucci

Phoenix, AZ

NMLS 1687467

Triple Crown Banker

James' Reviews

Tami Choate Michel
James was wonderful, he was very easy to work with and responded back quickly with any inquiries that we had. It was a pleasure working with him and his representation of Rocket Mortgage was excellent.
Michele Tuchek
James provided outstanding service to us! He took the time to carefully explore our options and answered all our questions. He did an exceptional job of getting back to us immediately, even on the weekends! He was very patient when we needed him to help setting up new emails, since as a couple, we could not use the same one. He is very professional definitely an asset to Rocket Mortgage! We ...James provided outstanding service to us! He took the time to carefully explore our options and answered all our questions. He did an exceptional job of getting back to us immediately, even on the weekends! He was very patient when we needed him to help setting up new emails, since as a couple, we could not use the same one. He is very professional definitely an asset to Rocket Mortgage! We would highly recommend him to others!Read MoreRead Less
Timothy Roberts
Very helpful, courteous and professional.
Gregg McKenzie
He was great quick and easy it was really a great experience I would recommend him to all my friends and family games with a really nice guy and honest no BS
Pat Maxwell
James was so easy to work with! He made the process "painless" and quick! We enjoyed working with James he is extremely pleasant. He is very knowledgeable-any question we had he had the answer which helped to ease the process. James should be the "standard of excellence" for other Home Loan Experts!
Ken Lee
James was great!! I am very pleased with the service he provided me in getting my loan processed!
Sofia Puerto
Prompt to answe. Have time to think about it
Vance Bader
I would have given 5 stars but it took almost 3 months to complete process. And I paid out of pocket $2,000 more than original loan estimate. The Interest rate lock had to be extended 3 times. But actual signing of loan was a breeze. She showed up at my house on time scheduled and signed all documents in a few minutes. Loan refinanced the following week.
James Bucci
Reply from James Bucci:

Hi Vance,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that our Client Relations team attempted to reach ...Hi Vance,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that our Client Relations team attempted to reach you to address your concerns a bit further, we’re happy to provide any clarity if needed. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Cherie St. Pierre
James Bucci was my manager for refinancing my mortgage with Rocket Mortgage. He was very accessible, helpful, and made the processing extremely easy. I appreciate his expertise in this business.
Danelle Gaus Tanner
Great service, very responsive and helpful!