James Bucci

Phoenix, AZ

NMLS 1687467

Triple Crown Banker

James' Reviews

Sofia Puerto
Prompt to answe. Have time to think about it
Vance Bader
I would have given 5 stars but it took almost 3 months to complete process. And I paid out of pocket $2,000 more than original loan estimate. The Interest rate lock had to be extended 3 times. But actual signing of loan was a breeze. She showed up at my house on time scheduled and signed all documents in a few minutes. Loan refinanced the following week.
James Bucci
Reply from James Bucci:

Hi Vance,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that our Client Relations team attempted to reach ...Hi Vance,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that our Client Relations team attempted to reach you to address your concerns a bit further, we’re happy to provide any clarity if needed. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Cherie St. Pierre
James Bucci was my manager for refinancing my mortgage with Rocket Mortgage. He was very accessible, helpful, and made the processing extremely easy. I appreciate his expertise in this business.
Danelle Gaus Tanner
Great service, very responsive and helpful!
Bridgett Walsh-Derryberry
James was very helpful and efficient when helping me get my v.a. loan going. He explained everything very well and was quick to respond when I needed help.
Teresa N Floyd Villas
GREAT SERVICES AND CUSTOMER SERVICE
Jenni Ziraldo
I received outstanding customer service from James Bucci at Rocket Mortgage!! He is very friendly and knowledgeable. He also returns phone calls promptly. I would definitely use him again. He made the process so easy!!
Linda Hatton
James Bucci was fantastic when I reached out to him about refinancing at the latest new Rates! He gave me the facts and got the best rap for me. So approachable and profeciently professional!
Antonette Kelly
James was very helpful in getting the information that I needed
Dee Card
James was helpful throughout the whole process, he would always respond quickly with any questions i had.