James Thompson

Cleveland, OH

NMLS 2218860

Senior Banker

James' Reviews

Bliss Roy
Exceptional service! Fast, friendly, knowledgeable, supportive, goes above and beyond!
James not only provided a great product he also educated me about my options and the process using language I could easily understand. Above all, HIS SERVICE is the reason I am a repeat customer. I wholeheartedly trust his advice and guidance.
God sent!
todd ohair
I really enjoyed working with James. Professional, friendly and patient. I started a loan and then had to put it on pause for several months to finish up some personal issues. When I restarted, I went back to James and he helped me bring the loan across the finish line. Very understanding and made what can be a complicated subject with lots of logistics, very easy. Nothing but the highest ...I really enjoyed working with James. Professional, friendly and patient. I started a loan and then had to put it on pause for several months to finish up some personal issues. When I restarted, I went back to James and he helped me bring the loan across the finish line. Very understanding and made what can be a complicated subject with lots of logistics, very easy. Nothing but the highest rating for James!Read MoreRead Less
Herschel Herndon
James is a great representative for what "good looks like" re service in this industry and others. He listened well, understood my unique situation and needs and offered viable objective solutions. You will be in "good hands" if you have the opportunity to work with James.
Deborah Phillips
James is a PRO! Working with him was amazing. His communication skills are excellent. James took the time to make sure we understood our options. His attention to detail allowed us to fully understand what would benefit us the most. His spreadsheets were detailed and concise showing us the pros and cons of each option. He was responsive and supportive throughout the entire process. I highly ...James is a PRO! Working with him was amazing. His communication skills are excellent. James took the time to make sure we understood our options. His attention to detail allowed us to fully understand what would benefit us the most. His spreadsheets were detailed and concise showing us the pros and cons of each option. He was responsive and supportive throughout the entire process. I highly recommend using his services along with the Rocket Mortgage Team.Read MoreRead Less