Jana Sands
Detroit, MI
NMLS 1930776
President's Club Banker
Marilyn Krutsinger
Jana made sure we understood all phases of the refinancing. Very knowlegable
Jana's Reviews
Ben Dunne
Super pleasant and easy to work with, Jana was there if I had any questions or would get back to me very quickly! She guided me through every step and made sure I had the right forms submitted correctly. If I could give more stars I would. 10/10 would reccomend
Al Davis
Let me start by saying I couldn't have asked for better or more knowledgeable individual then Jana regarding my refinance, from start to finish every question was answered every request was addressed. I knew the time was now with the Interest rates at an all time low to get the best rate available and Jana and Rocket Mortgage delivered above and beyond expectations. Thanks again. 😊. Sincerely Al Davis.Read MoreRead Less
Gregory Ephform
I was in the final stages of refinancing with another lender when they began delaying my loan, so I decided to reach out to Rocket Mortgage and was truly blessed to have gotten the opportunity to work.
Bie Shaw
Jana was The Best, to work with! She was very knowledgeable, patient, and very, very helpful, throughout the entire process. We couldn't be more pleased with her performance!
Ravana De Carlo
Jana was so wonderful to work with! She went above and beyond when helping us and we greatly appreciate it. Thank you for giving us such a great experience!
Clare Franz
Jana was wonderful, very professional and kept us updated and in the loop as we moved this this process.
Heather Vannatter
Jana was very knowledgeable and was able to quickly work on our refinance. I would strongly recommend her!
Richard Nuzzo
Jana Sands was a joy to work with during our refinance. She contacted us to inform us that the Interest Rates were in a position to benefit our objectives of lowering our monthly payments and saving us a significant amount in the long-term.
We were not pleased with the time it took to finalize our loan. We held a mortgage with you that we were refinancing, and the estimated time to close our loan was 30-45 days... then we given a date of August 31st to close the loan. We closed the loan on September 15th because we woud be asked for 1 more piece of information at least 3 times. There was no reason why the processing dept. could not ask for the information once, we certainly provided it.
This was not Jana's fault, this was out of her control, and Jana did her very best to assist us. But 90 days to close a refinance of one of your own loans seemed too long.Read MoreRead Less
We were not pleased with the time it took to finalize our loan. We held a mortgage with you that we were refinancing, and the estimated time to close our loan was 30-45 days... then we given a date of August 31st to close the loan. We closed the loan on September 15th because we woud be asked for 1 more piece of information at least 3 times. There was no reason why the processing dept. could not ask for the information once, we certainly provided it.
This was not Jana's fault, this was out of her control, and Jana did her very best to assist us. But 90 days to close a refinance of one of your own loans seemed too long.Read MoreRead Less
Erika Navarro
Jana Sands was very helpful with my refinancing transition and working with my hectic schedule. Communicated well with me and detailing answers so I could understand everything. Highly recommend her.
Shawn von Hahmann
Jana was an absolute professional who truly cares about our family. If any issue arose we knew we could count on Jana to take care of it. She was awesome and we couldn’t have asked for a better customer experience because of her efforts. Thank you Jana!
Leona Sharkey
Jana was extremely nice and patient. Jana did a great job explaining the various items to be covered in a refinance. I would recommend her to others.