Jana Sands

Detroit, MI

NMLS 1930776

President's Club Banker

Jana's Reviews

Richard Nuzzo
Jana Sands was a joy to work with during our refinance. She contacted us to inform us that the Interest Rates were in a position to benefit our objectives of lowering our monthly payments and saving us a significant amount in the long-term.

We were not pleased with the time it took to finalize our loan. We held a mortgage with you that we were refinancing, and the estimated time to close our loan...Jana Sands was a joy to work with during our refinance. She contacted us to inform us that the Interest Rates were in a position to benefit our objectives of lowering our monthly payments and saving us a significant amount in the long-term.

We were not pleased with the time it took to finalize our loan. We held a mortgage with you that we were refinancing, and the estimated time to close our loan was 30-45 days... then we given a date of August 31st to close the loan. We closed the loan on September 15th because we woud be asked for 1 more piece of information at least 3 times. There was no reason why the processing dept. could not ask for the information once, we certainly provided it.

This was not Jana's fault, this was out of her control, and Jana did her very best to assist us. But 90 days to close a refinance of one of your own loans seemed too long.Read MoreRead Less
Erika Navarro
Jana Sands was very helpful with my refinancing transition and working with my hectic schedule. Communicated well with me and detailing answers so I could understand everything. Highly recommend her.
Shawn von Hahmann
Jana was an absolute professional who truly cares about our family. If any issue arose we knew we could count on Jana to take care of it. She was awesome and we couldn’t have asked for a better customer experience because of her efforts. Thank you Jana!
Leona Sharkey
Jana was extremely nice and patient. Jana did a great job explaining the various items to be covered in a refinance. I would recommend her to others.