Jenna Gould

NMLS 1787449

Triple Crown Banker

Jenna's Reviews

Frederick Womack
Jenna was extremely helpful and informative when helping my wife and I select the type of loan we needed and how to proceed during every step of the process. I wouldn’t normally say this, but we felt as if she were a family friend. I would highly her to anyone who were looking to get a mortgage.
Blake GeFellers
I'm going to do my best to not make this a cliche "SHE HELPED ME THE ENTIRE WAY" even though that's exactly what she did lol

Jenna would sometimes call ME first if we were going back and forth in emails, just to make it easier on us both. She would always email or reply back via text asap and never left me feeling I was in the dark on anything during my refi process. I honestly thought the process ...I'm going to do my best to not make this a cliche "SHE HELPED ME THE ENTIRE WAY" even though that's exactly what she did lol

Jenna would sometimes call ME first if we were going back and forth in emails, just to make it easier on us both. She would always email or reply back via text asap and never left me feeling I was in the dark on anything during my refi process. I honestly thought the process was going to be this nightmarish experience, but it was insanely easy and she better get a raise soon!Read MoreRead Less
Marvin Koski
She was very patient helping me fill out and send papers.
Julie Sawyer
Jenna was excellent with her help with our refi. Answered all our questions very quickly. I would recommend her to anyone looking into purchasing or refinancing a home.
Twila Fuller-Stewart
My experience with Jenna was exceptional. Jenna was able to walk me through each step of the process and was always available when I had questions. She really made me feel I was a priority and not just another number. Thank you Jenna for make this so simple.
Jim Allen
Jenna was very very helpful in getting my wife and I started with refinancing our home. We have been using Rocket/Rocket Mortgage for years. And as usual they step up to the plate. A couple of times when a question popped up and Jenna didn't have the answer at that moment she would call us back the same day.
Everett Albright
Jenna has amazing customer service and was so helpful with everything. She is incredibly professional and I would definitely work with her again.
John Ware
Jenna was a very friendly voice on the phone and she made the whole process seem easy (which it normally is not.)
Lane Mayers
What a pleasure to work with. Very professional, knowledgeable and truly takes an interest in her clients. I appreciate her time and cannot thank her enough!
Bro Pete
Thank You Jenna ! You are awesome from the very start to the closing!
Thank You for answering and helping us with all our questions. Making the re financing so easy and smooth. You are an asset in your company!