Jenna Gould

NMLS 1787449

Triple Crown Banker

Jenna's Reviews

Thomas Lavoie
What can I say it wouldn’t have gone as smooth or painless without Jenna’s help and support!
Barbara O'Keefe-Shea
Jenna was so helpful in assisting me with the refinancing of my home. She was always available to answer my questions and connect me with the right people. The process was smooth from beginning to end. I have never had a more positive experience obtaining a loan. Jenna set the tone for the entire process. She's fabulous and an asset to your company.
David Haney
Jenna was great to work with! She is knowledgeable and took care of everything. This was by far the best experience I have had with excellent customer service.
Frederick Womack
Jenna was extremely helpful and informative when helping my wife and I select the type of loan we needed and how to proceed during every step of the process. I wouldn’t normally say this, but we felt as if she were a family friend. I would highly her to anyone who were looking to get a mortgage.
Blake GeFellers
I'm going to do my best to not make this a cliche "SHE HELPED ME THE ENTIRE WAY" even though that's exactly what she did lol

Jenna would sometimes call ME first if we were going back and forth in emails, just to make it easier on us both. She would always email or reply back via text asap and never left me feeling I was in the dark on anything during my refi process. I honestly thought the process ...I'm going to do my best to not make this a cliche "SHE HELPED ME THE ENTIRE WAY" even though that's exactly what she did lol

Jenna would sometimes call ME first if we were going back and forth in emails, just to make it easier on us both. She would always email or reply back via text asap and never left me feeling I was in the dark on anything during my refi process. I honestly thought the process was going to be this nightmarish experience, but it was insanely easy and she better get a raise soon!Read MoreRead Less
Marvin Koski
She was very patient helping me fill out and send papers.
Julie Sawyer
Jenna was excellent with her help with our refi. Answered all our questions very quickly. I would recommend her to anyone looking into purchasing or refinancing a home.
Twila Fuller-Stewart
My experience with Jenna was exceptional. Jenna was able to walk me through each step of the process and was always available when I had questions. She really made me feel I was a priority and not just another number. Thank you Jenna for make this so simple.
Jim Allen
Jenna was very very helpful in getting my wife and I started with refinancing our home. We have been using Rocket/Rocket Mortgage for years. And as usual they step up to the plate. A couple of times when a question popped up and Jenna didn't have the answer at that moment she would call us back the same day.
Everett Albright
Jenna has amazing customer service and was so helpful with everything. She is incredibly professional and I would definitely work with her again.
John Ware
Jenna was a very friendly voice on the phone and she made the whole process seem easy (which it normally is not.)