Jennifer Chapman

Phoenix, AZ

NMLS 8618

Triple Crown Banker

Jennifer's Reviews

Paula Kapitbahay
Thank you for your quickness in processing my refinance. It was a great pleasure to know that someone like your self can work as quickly.
Charlene Thomas
Jennifer was extremely responsive throughout the entire process, even responding to some of my queries over the weekend.
Cassie Rose
Jennifer was very attentive and flexible. Her willingness to just hang on is why I would pick Rocket Loans in the future. Thank you Jennifer!!!
Tony Chapman
Ms Chapman was very professional and personable. She followed up thru out the process and made sure I understood each step. She made me feel that I was in good hands. Thanks you Ms Chapman
Jennifer Martin
She was always on top of things and available and helpf
John Rauwolf
Jennifer was easy to work with and did a great job getting our refinance proccessed.
Jeannie Robertson
Jennifer was very good at helping me thought the whole thing. everything went very fast and easy.
Dawn Earl Dugan
We had trouble getting anyone to answer our questions.

The worst thing was we were misled. I was prepared to pay my mortgage on October 30th, and we had concerns because our understanding was that we should not have to have money at closing. After waiting 4 months to close we were told not to worry about our October payment, just use that money for closing. It would be fine. So we did. We ...We had trouble getting anyone to answer our questions.

The worst thing was we were misled. I was prepared to pay my mortgage on October 30th, and we had concerns because our understanding was that we should not have to have money at closing. After waiting 4 months to close we were told not to worry about our October payment, just use that money for closing. It would be fine. So we did. We were misled to get us to sign. The late payment was reported and my credit went down 70 points. Really crummy, but we didn't get it in writing, so Rocket Mortgage has refused to withdraw the late payment from the credit agencies. I will never recommend Rocket Mortgage to anyone.Read MoreRead Less
Jennifer Chapman
Reply from Jennifer Chapman:

Dear Dawn,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties we encountered, and I regretfully understand your disappointment. I know that you were able to connect with our Executive Office regarding your experience. I will keep your feedback in mind, moving forward, to ensure I’m providing ...Dear Dawn,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties we encountered, and I regretfully understand your disappointment. I know that you were able to connect with our Executive Office regarding your experience. I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I sincerely thank you for your time and patience. Please know that I am here if you have any questions in the future.Read MoreRead Less

Susanne Stansfield
An excellent mortgage Rep.,
Went above and beyond her job,to meet my needs.
Jean Nevelus
Jennifer was very communicative and the process went very smooth. Please continue the hard work. I am very pleased with my rate and the ease of the transition.