Jennifer Chapman

Phoenix, AZ

NMLS 8618

Triple Crown Banker

Jennifer's Reviews

Dawn Earl Dugan
We had trouble getting anyone to answer our questions.

The worst thing was we were misled. I was prepared to pay my mortgage on October 30th, and we had concerns because our understanding was that we should not have to have money at closing. After waiting 4 months to close we were told not to worry about our October payment, just use that money for closing. It would be fine. So we did. We ...We had trouble getting anyone to answer our questions.

The worst thing was we were misled. I was prepared to pay my mortgage on October 30th, and we had concerns because our understanding was that we should not have to have money at closing. After waiting 4 months to close we were told not to worry about our October payment, just use that money for closing. It would be fine. So we did. We were misled to get us to sign. The late payment was reported and my credit went down 70 points. Really crummy, but we didn't get it in writing, so Rocket Mortgage has refused to withdraw the late payment from the credit agencies. I will never recommend Rocket Mortgage to anyone.Read MoreRead Less
Jennifer Chapman
Reply from Jennifer Chapman:

Dear Dawn,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties we encountered, and I regretfully understand your disappointment. I know that you were able to connect with our Executive Office regarding your experience. I will keep your feedback in mind, moving forward, to ensure I’m providing ...Dear Dawn,

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties we encountered, and I regretfully understand your disappointment. I know that you were able to connect with our Executive Office regarding your experience. I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I sincerely thank you for your time and patience. Please know that I am here if you have any questions in the future.Read MoreRead Less

Susanne Stansfield
An excellent mortgage Rep.,
Went above and beyond her job,to meet my needs.
Jean Nevelus
Jennifer was very communicative and the process went very smooth. Please continue the hard work. I am very pleased with my rate and the ease of the transition.
Elise Nagowski
Jennifer was always super helpful and responsive. She answered all of our questions and we found the process to be very smooth with her. We’re so thankful that Jennifer was on our team!
Junior Coronel
I would like to thank Jennifer Chapman and her team for the wonderful experience working with Rocket Mortgage.
My refinance process was quick and hassel free with no problems. They did a fantastic job with handling all paperwork needs and getting the refi done in a timely manner. I'm referring my friends to Rocket Mortgage for their refinancing needs.
Jan Graham
Jennifer was great to work with and provided the information we needed to make the decision to refinance!
Ron Feddema
Jennifer was able to cut through the issues, and she solved the problems and issues quickly. A pleasure to work with.
Joseph N Gina Strauch
Very Helpful and friendly. returned our calls right away. and explained everything.
Deborah Klipp
Efficient and completes follow up.
Margret Witt
Jennifer was very helpful in completing my application to refinance my mortgage. She was also very helpful in answering questions after the initial contact.