Jennifer Geer

Phoenix, AZ

NMLS 583837

Triple Crown Banker

Jennifer's Reviews

David Slipher
Great customer service and very responsive to my questions and concerns throughout the process.
Alyson White
Jennifer did a great job with our refinancing. She was quick to answer all questions and it was a smooth process from start to finish.
Marylou Woodbury
Jennifer was very pleasant and loved working with her!
Jimmy West Jr.
I am not sure where my somewhat dissatisfaction lies, but initially I approved a certain interest rate with a monthly payment reduction of approximately $60.00. But after more than 2 months, interest rates dropped, so I requested the lower rate. Little did I realize or was told that instead of a monthly payment reduction (with a lower interest rate), my monthly payment increased. Something is ...I am not sure where my somewhat dissatisfaction lies, but initially I approved a certain interest rate with a monthly payment reduction of approximately $60.00. But after more than 2 months, interest rates dropped, so I requested the lower rate. Little did I realize or was told that instead of a monthly payment reduction (with a lower interest rate), my monthly payment increased. Something is wrong with this picture.Read MoreRead Less
Jennifer Geer
Reply from Jennifer Geer:

Dear Jimmy,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Jimmy,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I see that our Client Relations team tried contacting you to discuss this further. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Evelyn del Rosario
We started with Jennifer helping me with the process through the Internet. In a short time I was able to do my application! And for the rest of the time she was tireless in answering my questions and especially in following up with all the requirements. She sure is a great asset of the company!!! Kudos to Jennifer!!!
Anne Martin
Jennifer was a real professional. She handled my refinance with ease and good information. I am happy with how she communicated with me and took time to explain each detail. Thank you Jennifer for making this loan an easy transaction
Erik Underkofler
I found Jennifer very easy to work with. She handled my odd schedule well.
Joslyn Taylor
From start to finish, Jennifer was an absolute dream to work with. She was professional, helpful, responsive and kind. She made every aspect of the refinance process wonderful.
Robert Miller
great person to work with thanks
Van Browning
Like other customer service representatives I've dealt with on behalf of Rocket Mortgage/Rocket Mortgage, Jennifer was professional in our conversations and quick to respond to any questions or concerns I may have had. Great job Jen and keep it up!