Jerome Robinson

Phoenix, AZ

NMLS 1523271

Triple Crown Banker

Jerome's Reviews

Stan Bostic
Waiting for sometime to refinance my home because I just didn't want to go through the horror stories that I had heard about with the process I finally gave in and took the recommendation of a Friend to use a local mortgage company only to find myself in living hell. Having committed myself I started looking at other companies that I can change to and saw more good things about Rocket Mortgage ...Waiting for sometime to refinance my home because I just didn't want to go through the horror stories that I had heard about with the process I finally gave in and took the recommendation of a Friend to use a local mortgage company only to find myself in living hell. Having committed myself I started looking at other companies that I can change to and saw more good things about Rocket Mortgage than bad so I reached out. In quickly got a call from Jerome who was cordial, calm and expressed verbally a true desire to help. After I explained the situation I was in he explained that he would step with me through the entire process and gave me some recommendations that made me feel at ease. In a few short weeks it seemed that everythignwas going fine until I was made aware of a feew glitches with my credit or to better say people I once had credit with. Jerome and the Team advised it would not be a problem and guided me through the work I diligently had to do. Unfortunately, the mistakes that were made by the companies needed a deeper resolution and I found myself running out of time. Jerome told me not to worry that the time lapse would not be a problem and when I got everything resolved we would refresh and get it done. Indeed we did and I could not be more happy with Rocket Mortgage and Jerome, a true professional and very customer sensitive - traits hard to come by with customer service these days. I have and will continue to recommend Rocket Mortgage to any and all looking to finance or refinance their home.Read MoreRead Less
Christine Ryan
I can’t say enough about Jerome. He was there from the very beginning to the very end. He was very patient. He made everything enjoyable. We love him.
Barry Fink
very professional and quick to meet the needs of the loan process..The whole process was quick and timely and good advice given...
Darryl Hoppel
Took very good care of me,good experience.
Joel Rosales
Very knowledgeable extremely professional and some how found a way for me to refinance when everybody else told me it couldn’t be done
Emma Cabanas
Jerome was quick to call back and he started the process right away.
He explained to me what I needed to do and reached out frequently through email or by phone to find out if I had problems/difficulty in obtaining the documents.
He was friendly, helpful, professional, thorough and kind which made all of the difference in my interactions with him.
He always explained things very well, made them easy...Jerome was quick to call back and he started the process right away.
He explained to me what I needed to do and reached out frequently through email or by phone to find out if I had problems/difficulty in obtaining the documents.
He was friendly, helpful, professional, thorough and kind which made all of the difference in my interactions with him.
He always explained things very well, made them easy for me to understand.
I was mostly impressed with and how quick the settlement date was scheduled.
It was delayed because we had a hurricane/storm here in Hawaii but Jerome explained why it be delayed.
I was not expecting the touching email he sent me when we had the calamity.
I graciously thank him for the assistance and the best rate in the area.
I am very satisfied with the outcome and would definitely ask for him again should my family buy a house in the near future.
God bless you and your family.
Five stars for a banker who does beyond his job description.Read MoreRead Less
Frances Romanoski Perkins
Jerome has been great to help as I am not good at working on line. I don't have the tools that are needed to get a loan like Rocket Mortgage does. But Jerome stayed with me and we got the job done. He is still helping me and i am very
appreciative. Thanks Jerome
Lillian DeBrock
Jerome was great. Keeping my privacy I would say that anyone who works with him will not be disappointed. He is a great person and great at his job. He made the process easy. He will always be my Jedi.
Jimmie Goode
Jerome is the most professional, knowledgeable and understanding person that I've ever have worked with to refinance our house. His consistencey and networking created they type of communication that all employees should strive for.
Sara Lisa
I had a couple of questions and each time I called Jerome was quick to respond if he missed my call.
I never did an online mortgage before, but this was a great experience. He listened to my questions and had answers or got them for me. Thanks, Jerome!