Jill Patel

Cleveland, OH

NMLS 30380

Triple Crown Banker

Jill's Reviews

Mike Redden
This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out ...This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out the Rocket Mortgage online quote info, hit submit, and I kid you not, 30 seconds later my phone rang, and it was Jill Patel. My wife spent around 2 hours TOTAL on the phone, and 20 days later, we are closing. No paper, no mess, NO delay. Jill is the best customer service experience we have ever encountered. We know where we are going for our next loan...Read MoreRead Less
Chris Weikle
Jill was Amazing and very professional. She helped with explaining the process to my wife and I anytime we did not understand or had questions. Would highly recommend her. Jill was always there for us anytime of the day via phone or text. Super fast response time. She made the entire process seamless. We really felt she was our own personal mortgage officer.

Thank you for everything!
Debbie Borba
She was fast and professional.
Nancy Wilt Daigle
It was nice working with you me and Nancy were very pleased. Thanks and have a great year, Steve
Dorothy Fowle
Jill has made the process of remortgaging a breeze. She was prompt at responding to emails...patient when on the phone with us trying to sort out paperwork. My husband and I are beyond thrilled with Jill and highly recommend her!
Flora Loomis
She was AMAZING to work with and so sincere and very efficient!
Lou Murasso
THE STARS DON'T MEAN A THING UNLESS YOU'VE EXPERIENCED THE SERVICES OF JILL PATEL
THROUGHOUT THE PROCESS OF OUR LOAN.....UPFRONT,UNDERSTANDING AND QUICK TO ANSWER ANY INQUIRES WE NEEDED ON A SUPER QUICK RESPONSE I COULD EMBELLISH MORE BUT THE SERVICES RENDERED TELLS IT ALL.....THANX JILL SUPER JOB!!! SINCERELY LOU N KAY MURASSO
Mike Walsh
Jill was fantastic and I highly recommend her. She is low pressure and personally oversees your loan every step of the way. Refi was easy and took only 10 days total. Great job!
Linda Milam-Washington
Jill was helpful, when I was assigned to my loan officer I was still able to contact Jill with concerns. Jill is very good at explaining things so that I could understand and she was patient with me; I could not have asked for a more understanding person to help me with this loan process. Thank you so much.
David Nunnery
5 STARS All Around !!!!!!!!!!!!!!!!!!!!!!!!!!
Gina Corbit-Rice
Jill was amazing from the beginning to the end. She was very supportive and made certain that we presented a complete portfolio...her consultation far exceeded our expectations. Her precision and attention to detail made the process a wonderful endeavor. Jill's expertise shined through, and we will definitely refer her to friends and family. Thank you Jill for exuding exemplary customer service ...Jill was amazing from the beginning to the end. She was very supportive and made certain that we presented a complete portfolio...her consultation far exceeded our expectations. Her precision and attention to detail made the process a wonderful endeavor. Jill's expertise shined through, and we will definitely refer her to friends and family. Thank you Jill for exuding exemplary customer service throughout our experience.Read MoreRead Less