Jill Patel

Cleveland, OH

NMLS 30380

Triple Crown Banker

Jill's Reviews

Mike Redden
This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out ...This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out the Rocket Mortgage online quote info, hit submit, and I kid you not, 30 seconds later my phone rang, and it was Jill Patel. My wife spent around 2 hours TOTAL on the phone, and 20 days later, we are closing. No paper, no mess, NO delay. Jill is the best customer service experience we have ever encountered. We know where we are going for our next loan...Read MoreRead Less
Dixie Lomax
Jill was great in helping us with our refinance. She is a pleasure to work with, answered all our questions and made this process painless and prompt. Thank you.
Dave Green
Made the process very easy. Great job of following up with us and keeping us updated. Easy to get in touch with, both by phone and email. We were not big fans of going through this process again (bad experiences). Thanks to Jill for her attention to detail and the ease of getting this done. We have already recommended her to family and friends who are wanting to refi. Hopefully all of your ...Made the process very easy. Great job of following up with us and keeping us updated. Easy to get in touch with, both by phone and email. We were not big fans of going through this process again (bad experiences). Thanks to Jill for her attention to detail and the ease of getting this done. We have already recommended her to family and friends who are wanting to refi. Hopefully all of your people have Jill’s same approach to customer service. Thanks again Jill for making this a smooth and painless process!!!

Dave & KrisRead MoreRead Less
Sue Tendering
Jill answered all our questions and returned our calls!
Kristi Olsen
Jill made the refinancing process so easy! She was always available, and answered all my questions. She is very knowledgeable and amazing at her job. I would highly recommend Jill if you are looking to buy or refi your home!
Desmond Everson Goff
Jill was extremely professional, knowledgeable, and very courteous! Our loan process was painless and stress free.
Jim Ericksen
Jill gets the highest marks from my wife and I. She was so professional and helpful. She assessed our situation and provided the best solution to fit our needs. She kept in constant contact throughout the process which was smooth and very fast. We will definitely be recommending Jill and Rocket Mortgage to our friends and neighbors!
Thank You Jill!!
Joan Beuttenmuller
Jill sets the gold standard, she should be training other bankers. I didn't have to worry much because she's always on top of things. She put my mind at ease that everything will go smoothly - and it did! Will definitely recommend Rocket Mortgage because of her & the rest of her team. Thanks, Jill!
Rick Hacker
It was a pleasure dealing with Jill. She made the experience a pleasure. I would recommend rocket mortgage to anyone looking.
Ben Collins
Jill was fantastic throughout the entire process! She was always very willing to help. Her insights were also very helpful as well. Overall, I couldn't give her a better recommendation!
Larry Wilt
From the moment I called Rocket Mortgage Jill made me feel comfortable and at ease. She walked us through the loan process and answered all questions in a timely manner. I felt like I was talking to a friend rather than a banker....she is so pleasant!