Jill Patel

Cleveland, OH

NMLS 30380

Triple Crown Banker

Jill's Reviews

Mike Redden
This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out ...This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out the Rocket Mortgage online quote info, hit submit, and I kid you not, 30 seconds later my phone rang, and it was Jill Patel. My wife spent around 2 hours TOTAL on the phone, and 20 days later, we are closing. No paper, no mess, NO delay. Jill is the best customer service experience we have ever encountered. We know where we are going for our next loan...Read MoreRead Less
Mae Wyche
Jill did a fantastic job in handling the refinancing of my mortgage. It was quick, without any hiccups.
Sandi Walters
Ms. Patel was a great help to us while refinancing our home. Excellent service from start to finish.
Faith Flora
Jill spent her time answering our questions, addressing our concerns in a timely fashion and making our refinance painless and quick. Jill structured the loan to meet our needs and time frame. Jill is friendly, knowledgeable and efficient. Jill sold us on Rocket Mortgage. We would definitely do business with Jill again!
Michael Ducharme
My wife and I did a "refi" with Rocket Mortgage during the month of August. Jill Patel was our assistant during the entire process and she was fantastic. Jill kept us informed and up to date on our requirements, and document needs. My wife and I spent many years of our working life in customer relations and understand the importance of dealing with customers, clients, patients, and suppliers: ...My wife and I did a "refi" with Rocket Mortgage during the month of August. Jill Patel was our assistant during the entire process and she was fantastic. Jill kept us informed and up to date on our requirements, and document needs. My wife and I spent many years of our working life in customer relations and understand the importance of dealing with customers, clients, patients, and suppliers: Jill has all the skills, knowledge and ability to serve every customer. We wish her continued good luck with her career at Rocket Mortgage.Read MoreRead Less
Lisa Marie
Jill made the process super painless. Give me all the info I needed to gather for her, got it submitted, and we closed quickly.
Pat Menard
I would give Jill 10 stars! I know how busy she is but always had time for me! It's nice to deal with a person that treats you like a person and not "just a client". Highly recommended!!
Beth McCamy
Working with Jill was great. She did not push something that would not fit our family's needs. She worked with us to make sure that the product she provided was the solution that we needed financially and fit the big picture of our goals. She did everything with professionalism and kindness.
Michelle McMorris Smith
Jill was attentive to our needs, came in just when we were ready to find another lender (after being told that we no longer qualified for our loan). She was able to quickly review, analyze, and implement a new action plan for us to gain a home loan in less than 24 hours. From the time she stepped in to help, she has been by our side every step of the way. No matter what time the call or text or ...Jill was attentive to our needs, came in just when we were ready to find another lender (after being told that we no longer qualified for our loan). She was able to quickly review, analyze, and implement a new action plan for us to gain a home loan in less than 24 hours. From the time she stepped in to help, she has been by our side every step of the way. No matter what time the call or text or email, we NEVER waited more than 1 hour to have a response from her... And most of the time the responses were INSTANT! I couldn't be more appreciative of her help and diligence in making our home purchase a reality. Read MoreRead Less
Randy Smith
Jill was tremendous not only from a personal standpoint but professionally as well. She made what has traditionally has been a very tedious process seamless. Very detail and worked hard for the customer and over delivered on all fronts!
Scott Hilbert
Jill Patel was fantastic to work with and quite honestly she was the main reason we didn't even look at any other lenders.