Jill Patel

Cleveland, OH

NMLS 30380

Triple Crown Banker

Jill's Reviews

Mike Redden
This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out ...This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out the Rocket Mortgage online quote info, hit submit, and I kid you not, 30 seconds later my phone rang, and it was Jill Patel. My wife spent around 2 hours TOTAL on the phone, and 20 days later, we are closing. No paper, no mess, NO delay. Jill is the best customer service experience we have ever encountered. We know where we are going for our next loan...Read MoreRead Less
Becky Sherwood
Working with Jill on refinancing our mortgage was easy. She was knowledgeable, has an pleasant personality, made the process painless. She took the time to explain the process, what the expectations were and provided an accurate timeline for the process. I would highly recommend Rocket Mortgage and particularly recommend working with Jill if/when you have any mortgage needs.
Mary Beth Woods Jones
I have used Jill multiple times for my loans. She is always the best. My experience is quick and painless. She works around my schedule and does everything she can to make the experience easier. I refer Jill to friends and colleagues and can't say enough good things about her. Aside from her great service she is also a great person. You can't go wrong working with Jill!
Trey Wheeler
Jill was wonderful to work with. She was readily available every time I had questions or concerns. If she was not in office or on a call, she would email or text within minutes of me trying to contact her. I can't believe how easy she made our whole refinance process. I will go back to her for any future business. I also recommend her to anyone interested in refinancing, or just has questions ...Jill was wonderful to work with. She was readily available every time I had questions or concerns. If she was not in office or on a call, she would email or text within minutes of me trying to contact her. I can't believe how easy she made our whole refinance process. I will go back to her for any future business. I also recommend her to anyone interested in refinancing, or just has questions about housing financials. Read MoreRead Less
Vera Selmore
Jill is a very vibrant individual.As a client, her excitement and interest in people is immediately felt. I enjoyed working with Jill. She was always accessible and patient helping solve problems no manner how simple or complex.
Linda Trahan
Jill was very attentive to our loan kept us up to date every step.
Richard Bouman
Jill Patel was very proficient and communicated well and concisely. I would definitively recommend and /or use her services again. But, then again all at Rocket Mortgage were very helpful, knowledgeable and had great teamwork!
Sally Galliher
Jill was the easiest person.I've ever worked with in banking/ customer service. Very knowledgeable. She made every thing so easy to understand.
Marq Dorsey
My schedule made staying in contact a challenge. Jill was able to work me and over come those challenges throughout the entire process.
Patricia Jackson-Ward
Jill made a process which could be complicated and stressful, easy and stress-free. She exceeded our expectations!
Dave Otte
This is the second time I've dealt with Jill, and it was even better the second time around. When any issues came up, Jill had them resolved within a matter of hours. You can try to find someone better than Jill to deal with, but you'll just be wasting your time. There's nobody better in this business. Don't take my word for it, call her and talk to her. Find out for yourself. Then come here and ...This is the second time I've dealt with Jill, and it was even better the second time around. When any issues came up, Jill had them resolved within a matter of hours. You can try to find someone better than Jill to deal with, but you'll just be wasting your time. There's nobody better in this business. Don't take my word for it, call her and talk to her. Find out for yourself. Then come here and tell me how right I am.Read MoreRead Less