Jill Patel

Cleveland, OH

NMLS 30380

Triple Crown Banker

Jill's Reviews

Mike Redden
This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out ...This was our first loan with Rocket Mortgage. We have had our mortgage with BOA and our checking and savings account with them for 20 years. We went to BOA to re-fi, and 5 months later, they were STILL asking for ridiculous paperwork, e.g. a copy of our HOA insurance policy?! I told them I wasn't sending one more piece of paper, and they could stick their re-fi. I got online, started filling out the Rocket Mortgage online quote info, hit submit, and I kid you not, 30 seconds later my phone rang, and it was Jill Patel. My wife spent around 2 hours TOTAL on the phone, and 20 days later, we are closing. No paper, no mess, NO delay. Jill is the best customer service experience we have ever encountered. We know where we are going for our next loan...Read MoreRead Less
Billn GA
Great job! Jill is very professional and extremely helpful. She is a delight to work with.
Terry Edwards
Hi, my name Terry and I am a Happy and Satisfied customer of Rocket Mortgage, I am going through a divorce, which has it's challenges with the refinancing process like different signings, respectful of my time, due to me working the night shift,really taking the time to walk me through the complete process
and making sure all of my answers and concerns were met.
My Loan specialist is Jill Patel ( ...Hi, my name Terry and I am a Happy and Satisfied customer of Rocket Mortgage, I am going through a divorce, which has it's challenges with the refinancing process like different signings, respectful of my time, due to me working the night shift,really taking the time to walk me through the complete process
and making sure all of my answers and concerns were met.
My Loan specialist is Jill Patel ( The Best) her expertise and professionalism exceeded my expectations
which is not easily done, LOL so if you are on the fence climb over with Jill Patel with Rocket Mortgage
Thank You Jill you made this process easy, Terry.Read MoreRead Less
Cheryl Wender-Menghini
Jill was way above the norm in every one of the mortgage steps!!
Joss Lynn
My experience with Rocket Mortgage for the refinancing of my mortgage was such an easy and quick process. Jill in particular made me feel at ease and significantly lessened the stress that goes along with financing. I recommend Rocket Mortgage to anyone looking to finance or refinance and encourage them to seek out Jill to assist in their process.
Luis Vega
I refinance and bought a new home and the only person on my mind to call was Jill, If I need to refinance or buy a different home I would call her in a hearth bit. Thank you Jill for everything you done for my family and me.
John Cooper
Has to be the most comfortable and enjoyable business experiences I have ever had. Jill is extremely knowledgeable and helpful. There was not one question she could not answer and made me feel good about the things I did not know. Not only did I get my refinance done in a timely and professional manner, I felt as though I had made a new friend.
Jenna Blankenbiller
This was my 1st time refinancing my mortgage. Jill was so helpful and patience with me. She answered all my question that I had and helped me threw the process. It was so easy. I would recommend Jill to all my friends and family and have. I hope we continue to have a great relationship with Rocket Mortgage.
Emily Anderson
I loved working with Jill, she helped me out EVERY step of the way! I really had no idea what I was doing and she made it very clear and was always available whether I called or e-mailed her. I highly recommend using Jill, I seriously don't know that I would have gone through with the refi if I didn't have her there to help me!
Jim Desborough
Jill is the BEST. Knowable, pleasant, through and responsive. I've done several mortgages with her (lower rate or shortening the term) every time has been great, I highly recommend Jill if you need to work out a new mortgage package.
Tracey Narveson
Working with Jill was a breeze from beginning to end. Everything she related was accurate, correct and true. My entire Rocket Mortgage experience far exceeded my expectation. Jill was kind and thorough. Not one negative issue.